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Newest reviews for Grand Mercure Roxy Hotel

  • Suyin
      Malaysia
    August 28, 2014

    I was on transit and had to catch a flight the next day. Grand Mercure Roxy is located near the airport plus it provides free shuttles to and from Changi. Love the staff, service and the comfortable beds.

    Nothing to dislike.This hotel is also at a great location with shops and food stalls around the area

    7.1

  • Anonymous
      Singapore
    August 27, 2014

    the staff at the reception was very friendly.

    6.7

  • Siew
      Singapore
    August 20, 2014

    Nice buffet breakfast

    8.8

  • Emily
      Philippines
    August 19, 2014

    I was embarrassed to be approached by more than 3x while having my breakfast and was allegedly told that my booking didn't include breakfast, when in fact I paid for an accommodation with breakfast, still they refused to believe before their eyes the printed booking that clearly said, 'with breakfast'. I found out, they assigned me to the wrong room or booking.

    6.7

  • Frederic
      Switzerland
    August 19, 2014

    Good bed, big rooms, quite aircon. Nice contact with people from hotel.

    7.5

  • Hans-jörg
      Germany
    August 18, 2014

    Airport Shuttle athmosphere

    a bit far away from the relevant shopping locations

    7.5

  • Ian
      Australia
    August 17, 2014

    Large room, bath, excellent breakfast

    7.9

  • Stuart
      Saudi Arabia
    August 13, 2014

    Location to our family for a wedding

    My children sharing the bed. I had two, 1 ten years and 1 four.

    7.1

  • Lorraine
      Australia
    August 11, 2014

    Great size room and nicely refurbished. Close to all East coast facilities including beach. Convenient free shuttle to airport, running every hour.

    not enough seating area in foyer. Breakfast too expensive.

    9.6

  • Jaewoo
      South Korea
    August 8, 2014

    All staff working in the hotel was helpful n very friendly, and excellent location

    It may be almost last timing for breakfast but the restaurant was a little bit chaotic unlike last visit

    9.6

  • Isaac
      United Kingdom
    August 7, 2014

    The neatness and politeness of staff and location

    Not applicable

    10

  • Debby
      United Kingdom
    August 7, 2014

    like location , easy from airport to hotel ,night market just opposite hotel ..

    8.3

  • Anita
      Hong Kong
    August 6, 2014

    Those eggs like omelet is very delicious

    8.3

  • John
      Singapore
    August 5, 2014

    I have stayed here many times but this was my last time. There were a lot of changes but only to the building and rooms.

    Staff Cleanliness Noise Poor service Price

    4.2

  • Anonymous
      Australia
    August 4, 2014

    The staff were very helpful and accommodating and the hotel shuttle to the airport was perfect after a long flight.

    The rooms were very tried looking. This however, was a minor issue compared to the hair in the bathroom, pen stained sheets and food stained single lounge chair. This made my stay at the Roxy a big disappointment. Definitely not a 4 star stay.

    4.2

  • Abdu
      United Arab Emirates
    August 4, 2014

    Reception Restaurant (breakfast) Staff Concearge

    Breakfast menu not impressed.

    7.9

  • Norman
      Hong Kong
    August 4, 2014

    Always ready to assist with any requirement, transport arrangements, etc.

    Inability of young Reception staff to respond without consultation to Management

    8.3

  • John
      Papua New Guinea
    August 3, 2014

    The rooms were nicely prepared and well presented

    I think checking in and checking out took a bit longer

    9.2

  • Jeremiah
      Nigeria
    August 3, 2014

    The rooms where spacious and clean.The staff were very helpful.Also like the airport pick up.The wall was just across the road.

    .The fridge was dirty. The TV didn't work for the first two days but was later fixed.

    8.8

  • Edward
      Australia
    August 3, 2014

    Only stayed 2 nights stop over from Europe, hotel clean, big rooms good bed. Great shopping centre across the road with great food eating places.

    8.8

  • Margaret
      France
    August 1, 2014

    The buffet breakfast.... Relaxing by the pool

    9.2

  • Paul
      Australia
    July 31, 2014

    location to airport

    10

  • Sharizal
      Singapore
    July 30, 2014

    Spacious room and well lit, comfy pillows and bed. Excellent aircon - quiet, just set and forget. Bathroom is very clean with sufficient disposables in attractive packaging provided. Really like the stylish hair dryer and classy clothes iron, and the well-designed no-fuss safe. There's even a well-built ironing table provided in the closet. Puts to shame more expensive hotels that treat such items and breakfast as optional luxuries. Full length wall windows. Swimming pool looks fun as kids are seen to enjoy it. Great thing is it is not crowded. Foolproof wifi, even ethernet cable provided. Even though breakfast is included there is food galore across the road with a hawker centre and a shopping mall that provides almost all your shopping needs. This hotel is truly excellent value. Quiet sophistication, minimal fuss, peaceful environment. Even the lifts and room doors exude that dependable sophistication: the way room key is used by just tapping should be copied by other hotels. I travel a lot and actually stayed in many hotel brands so I think you can never go wrong with this particular hotel. A toyota, a rolls royce or bmw? This hotel is a bmw. The "Superior" room size I stayed in is the best value you can find among the hotels in Singapore at 150 to 200 per night.

    The bar fridge looks worn but still functional. Although I can see why shower heads don't come with lng hoses as they often break and cause flooding of bathroom floors, my wife wishes the toilet bowl comes with bidet system to compensate for lack of handheld spray nozzles. And if you have toddlers, be aware the room furniture all have right-angled corners and edges that pose danger to them. Although staff don't seem warm and friendly, at least they are not intrusive or uncooperative.

    9.6

  • Meng
      Singapore
    July 30, 2014

    This hotel is ideal for travelers who wanted a relaxing stay away from the crowded Orchard and CBD area. In addition, the marine parade market and parkway parade shopping center is only a 5 minute walk from the hotel.

    For travelers driving to the hotel, it may be a challenge to find parking lots at the hotel carpark. Luckily, the hotel offers complimentary parking for those parking at Roxy Square.

    8.3

  • Anonymous
      Australia
    July 28, 2014

    Great pool and excellent breakfast. Very accommodating for a young family with kids.

    Took a long time for our bags to get to our room after check in.

    7.5

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