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Somerset Road, Orchard, 238163 Singapore – Show map
Excellent location – rated 9.7/10! (score from 44 reviews)
Rated by guests after their stay at Pan Pacific Serviced Suites Orchard.
Unfortunately it's not possible to make reservations for this hotel at this time.
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44 verified reviews
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Pan Pacific Serviced Suites Orchard's staff speak: Chinese, English
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Pool Table, Sauna, Fitness Center, Spa, Library
Free! WiFi is available in the hotel rooms and is free of charge.
Free! Free private parking is available on site (reservation is needed).
Airport Shuttle, Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Business Center
Newspapers, Family Rooms, Elevator
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged SGD 50 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Pan Pacific Serviced Suites Orchard accepts these cards and reserves the right to pre-authorize your card prior to arrival.
The property will be undergoing renovations from Mon, Sept 01, 2014 until Mon, Dec 15, 2014. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
Based on 44 reviews
Value for money
Show reviews from:
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Score from 1820 reviews Very good
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Just across from Arab Street, the luxurious Pan Pacific Serviced Suites Beach Road features well-decorated apartments with free Wi-Fi and a full kitchen.
Score from 621 reviews Excellent
Excellent location. Friendly and helpful staff. Breakfast selection was great.
Surprised that they don't have a rice cooker in the suite since it is a basic kitchen appliance. The rice cooker that was brought in upon request was dirty, and had to ask for a second one. Although it was in a better condition, it was still not very clean. Overall the cleanliness of the fridge and kitchen area need improvement.
Nothing at all.
The unit. Friendly staff. Luxury.
No late check out.
good location,nice staff,clean
next to the hotel there was the kitchen of restaurants and there was a permanent smell of fried bacon,and pool location is between to skyscrapers witch has constant wind , it is better for hotel to close the wall to the restaurant side to solve both problems
Location, breakfast, living room on 11th floor for leisure, free drinking water, pool
We were on the eighth floor and disturbed by this continuos noise which housekeeping technician said it came from the exhaust pipe of the next door building, the noise from 10am to after 10pm. If you works or shops whole day, then this would not border you. However, if you need a resting place, then this would be a nightmare. I requested for room change, but the front desk said they're running high occupancy. Also the kitchen would be infested with ants after used.
Pan Pacific Serviced Suites Orchard are located in Somerset Road next to Somerset MRT. This is a great location for shopping being adjacent to the Orchard Road shopping precinct. Behind Pan Pacific Serviced Suites Orchard through the lane is Somerset 313 with a variety of cafés & restaurants. The one bedroom apartment we had was roomy with a kitchen fitted out to cook simple meals. The reception is manned 24 hours and the staff always had a smile and a greeting whenever we returned. Our room attendant left our room spotless everyday and ask when we went out for the day if we had any requests. The breakfast service although not extensive was tasty and cooked to order. Definitely worth considering if you want the extra space in a very centrally located area.
excellent location, very good house keeping, very good room.
no balcony/open able windows
Friendly and knowledgeable staff. Excellent position, for MRT, shopping and eateries. Excellent size rooms, good facilities in the room, stereo, TV etc. The breakfast was more than adequate, considering the necessity of catering for numerous dietary requirements. For a big hotel there was little or no noise heard from the other guests.
Room a little bland, could do with a picture or two on the walls. The lifts could be slow in arriving.
Superbly located with everything on tap. The service was outstanding. I commented in a survey that the only problem was the hard bed. Within a couple of hours it had a comfortable topper fitted! It was easily possible to avoid using the front stairs and we loved the friendliness of the staff. The sitting room upstairs was useful and the tea and coffee much appreciated, as was the fact that there were books we could borrow. Wifi was fast and reliable, the morning paper was supplied, breakfast was fantastic and local calls were free. The room was cleaned beautifully and the dear cleaning person even washed up any glasses etc left on the sink. Unheard of!! We would stay here again in a heartbeat, and would recommend it to anyone and everyone. Perfect place to have a very happy holiday. The final touch was the complimentary Mercedes limo with driver who took us in style to the airport at 6am. During our stay we were helped by so many people, transporting bags and shopping, showing us how to use appliances, driving us etc and not one of these people hung around looking for a tip. Unbelievable. Thank you Pan Pacific. You are gold.
Not much. I was not impressed that there was no plug for the hairdryer in the bathroom and no mirror anywhere else. Within seconds of mentioning this at reception, I had an extension cord, a stand-alone mirror and an explanation from the manager as to why a plug was not supplied in the bathroom. We would have liked easy chairs in the room, but were too scared to ask for them as these wonderful people would have gone out and bought some if they didn't have any available!! The glass wall between the bedroom and bathroom/toilet was interesting. Great for young things but we kept looking for the switch to turn the glass opaque. Perhaps a curtain would be a good idea.
the location and breakfast (especially breakfast at service residence)
the bathroom is too opened (transparent), no blind for the bathroom
The family room was an awesome retreat other than the room. Xbox, pool table, coffee, perfect
The glass wall in the bathroom was a bit awkward but it was covered with a curtain so it was okay.
Every single member of staff was extremely courteous and helpful - probably the friendliest staff I have ever encountered at a hotel. They helped us when the airline misplaced one of our bags and even sent a complimentary cake to our room on my birthday!
All amazing, especially the booking & sale response, front staff, pick from airport, facilitating to seamless check in, daily follow up, house keeping. The location was great, value of money... This was our second stay in 3 months. In future also want to stay at same place.
NOTHING . . . .
You had asked us to send $1000 deposit at time of booking. Upon arrival, they asked us to pay for the entire stay up front. We were surprised but paid in full in cash. We also gave them a credit card to put on file. What we did not know was they would keep our $1000 deposit. We left Singapore on JAN 22. We still have not received our deposit back. We have in effect paid $4000 for 8 nights. Also there is no view: we felt we were "trapped in". The a/c was very cold: could not adjust it: you either turn it off altogether, or you freeze
I like the friendliness of staff, flexibility of check out time, & efficient service when assistance is required.
I would appreciate refillable toiletries such as body wash when it was finished. I didn't care if it was Molten Brown but a decent body wash will do. Some Q-tips would be nice too. The breakfast selection could be better with more Singaporean style food.
No ramp at entrance, need assistance to carry the stroller when entering from the taxi stop.
Everything, location is the best
Although was excellent, I would recommend to cover the glass in toilets with curtain to keep the privacy.
The location, Staff, hospitality, courtesy all amazing Hotel staff was customer focused, availability of taxi at door step was amazing. Simply, amazing stay, shall stay again and shall recommend to stay. :))
Breakfast can be improved more. Chairs in Bed room were not available. (The above are just feedback, not comments.)
Location, pool,spa,room, service, breakfast
The service was outstanding and the location was unbeatable. The apartment suited our needs perfectly, given we were travelling with a toddler. The gym was great too.
There was nothing to dislike, however given the number of families with children, incorporation of some sort of playhouse or play area would be desirable.
Location. Location,location- next to MRT and in shopping hub. Breakfast was included and had a delicious variety of food. staff service was excellent.
The location fantastic, the staff very friendly. Everything functioned correctly.
The location, access to MRT, the staff very nice & helpful
Location is good Staffs are very friendly and responsible. I like the living room at level 11. Really feel that it is a Home... The Indian house keeping woman is excellent, make the room very clean and we really appreciate the way she clean for our room.
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