Parkroyal on Kitchener Road

Though messages conveyed in English, at times, are difficult for hotel staff in comprehending, it is heartening to observe they make some attempt to attend to you.

The first thing very surprising for me to note was despite whatever internal telephone number I call it will be the operator who answers and quizzes "regarding" and says she'll pass the message. Whether it's the Reception or the Concierge called operator will promptly reply. The second and most disturbing episode was when I asked on 24 December for a delayed check out personally at the Reception counter, the receptionist promptly answered they were fully booked of us including our young daughter. However when I presented myself at the Reception around 11 am I was told I could stay till 2 pm, latest. We did not check out till 5 pm and was forced to make the key card twice within three hours and no urging for us to check out earlier !!!

Room Very Comfortable And Reception Counter Attitude Very Nice

No Much Restaurant

Very poor service just customer staying because of location have hidden charges like tooth brush and water even my room lock i call down says key not working they told me come down i told them no shoes in my feet but they refuse i request in other room my friend please go down.

Staff is so poor no service even so many hidden charges no brush and complimentry water in room just looking money, night time too much noisy hard to sleep.

I stayed with my family - wife, infant and parents for 5 days in Park Royal and found it really comfortable. Its located close to Indian restaurants which is a big Plus. The room had all the facilities which we needed and was very clean. We really enjoyed our stay.

Only funny thing we noticed was that whenever we would come back to the room after our city visits, we used to find a heavy smell of something like cigarette smoke which would diminish after sometime. But that apart, the hotel is perfect.

Good service, clean rooms, great swimming pool & gym. Good breakfast spread

Staff could be a little more pleasant

breakfast stops to early (10h30). 11h am would be better

clean, convinient area (near mrt), my room was facing the swimming pool.

a bit noizy (nearby musthapa centre), the front desk won't upgrade my room to single king size bed. toileteries not complete (no tooth brush facilties)

Excellent

Bath tub plug needs to be fixed

short walk to mustafa

Comfortable hotel at the edge of the interesting Little India district. Slightly dated building, but modernised on the inside. Conveniently located just 100m from an MRT station.

We got a good rate from Booking.com. The concierge desk was helpful.

On check in, we were offered a smoking room with a double bed or a non smoking room with two singles. We tried the smoking room but it really stank of stale smoke so we had to sleep in two single beds for our romantic weekend. We ordered ice from room service but it was never delivered. We also found that the in-room safe had been left locked by a previous occupant; clearly the hotel had not checked this. Worst of all we found used condoms and tissues under the beds. When we complained, there was no apology, not even concern. Very poor attitude.