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5 Coleman Street, Riverside, 179805 Singapore – Show map
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1438 verified reviews
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Peninsula Excelsior Hotel's staff speaks: Chinese, Malay, English
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Food & Drink
Free! WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is needed) and charges may apply.
Room Service, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Ironing Service, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop, Honeymoon Suite
Safe, Shops (on site), Non-smoking Rooms, Elevator, Air Conditioning
Chinese, Malay, English
From 2:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! All children under 11 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged SGD 80 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Peninsula Excelsior Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 1438 reviews
Value for money
Show reviews from:
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Score from 7107 reviews Excellent
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Score from 536 reviews Very good
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Score from 917 reviews Very good
The 5-star Pan Pacific Singapore provides direct access to Marina Square Mall and Suntec Convention Centre.
Score from 1860 reviews Excellent
-Room is okay in size. -Food taste good
-The room is dusty, not so clean toilet smells not good. - The whole week we stayed, they served the same type of food for breakfast
The location was excellent and the view from out floor was just the best. All of the staff were very friendly and they could not to enough for you. The club room is the only way to go with this hotel.
Reservation staff was fantastic. Very helpful
Location was great
Facilities were outdated. No lifeguard on duty
Very very good.
Great location Speed check out Good quality warm water showering Next to good breakfast restaurants (Ya Kun Kaya Toast, Old Street Bak Kut Tae)
Slow check in. Very dirty room, a lot of dust Drinking water (Plastic bottle) are not free without notice while another 4 stars hotel offer free. Old hotel
The staff - the manager in particular was very helpful and proactive; The breakfasts were great; The clean and tidy rooms
We spent 2x almost sleepless nights - the first night we had a first floor room above and close to the busy kitchen and over the restaurant located just below the first floor(could hear chairs scraping on the ground) and could also hear whistles in the hotel carpark below our window; the second night (on the third floor) we heard a pump going on and off all night (probably to correct water pressure). However, the third and last night was bliss as we had a quiet, clean and comfortable third floor room - was approximately in the middle of a row of rooms at the back of the hotel and partly over looking a park.
Ideal location, about 5 to 10 mins walk from MRT
Room was good size close to train and shopping centres.
Bathroom very small
Everything is good except the bedbug bites.
My boyfriend has a few bedbug bites on his arm during the stay.
Convenient location easy to get cabs and metro station
Great location, very clean, staff courteous.
Pricey for just ok accommodations.
- rooms are dirty - rooms are very noisy
Front desk staff were v good. Location is great. Rooms were reasonably clean.
Lifts were slow when required.
Most staff were unfriendly and disinterested.
They tried to put me in a smoking room when I booked a non-smoking room. The hotel is very tired. The room wasn't particularly well cleaned. The hotel wouldn't provide free wifi after checking out.
I stayed in a suite and the bed was excellent and very comfy. Also had a wonderful view of MBS and CBD
Breakfast - bland, cold and devoid of all flavour. Staff at breakfast very inatentive and not particularly helpful. Save yourself the extra, book room only and get breakfast elsewhere.
The two swimming pools, until one was arbitrarily closed for 'upgrade' at the beginning of our stay. The pools were the main attraction, so a little disappointed this happened. Pools were clean however. The luggage collection service was good. Fast elevators. Clean towels everyday.
Our bathroom appeared uncleaned, and the carpet in our room was a little shabby and needed to be replaced. Our airconditioner unit wasn't working until our stay was nearly over. Both bath and handbasin plugs were blocked and we had a major flood with old dirty water coming back up through the drain. There was no explanation on how to operate the hidden light above our electric jug. Poor selection of complementary tea and coffee. Wasn't the beautiful relaxing experience I was looking forward to. An attempt was made to fix these grievances after I complained, but still left the hotel disappointed. Prices for drinks and food etc at restaurant and bar ridiculously overpriced.
Great location near Clark Quay Friendly staff
The location was very convenient as it was close to Clarke Quay
1. The staff (both reception and concierge desk) was not helpful at all with bad attitude and they were not informative about the tourist area. They could not provide information about the shuttle bus to the airport which is basic information. They do not smile at all, looks like they did not want to be there 2. The room's water supply was very bad, took 5 minutes to have hot water on
Continuous improvement on cleanliness
Not having enough knowledgable staff working at the reception counter
Location & value for money.
Didn't receive our wake up call.
Staff always clean the room and change the bathroom stuffs. Very good location, close to Marina, tour buses and train station.
No free wifi in the hotel. Even you will subscribe for the paid wifi the connection is very bad.
The view, location and just about everything! Wonderful, clean and very well kept. Professionalism was indeed present with every staff member.
The only thing I didn't like was the TV channels, not well updated especially for the caliber of your hotel. This is a Singapore hotel, the land of high technology. Get some HD channels with kids shows and movies for free, no problem!
Good location, good staff. Very clean. Staff are cooperative.
Needs more spa options.
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