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201 Balestier Road, Balestier, 329926 Singapore, Singapore – Show map
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159 verified reviews
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Quality Hotel Marlow's staff speaks: English
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Sauna, Fitness Center
Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 10 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
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Based on 159 reviews
Value for money
Show reviews from:
Parc Sovereign Hotel-Tyrwhitt has chic and modern rooms with free Wi-Fi. Featuring a restaurant and rooftop outdoor pool, the hotel also has a fitness center and its own tour desk.
Score from 917 reviews Good
In the heart of the city just over a quarter mile from the National Museum, V Hotel Bencoolen features an outdoor swimming pool, elegantly furnished guest rooms and a 24-hour front desk.
Score from 1650 reviews Review score
RELC International Hotel is centrally located, just a 15-minute walk from the famous Orchard Road. There is also a bus stop within steps of the hotel.
Score from 1110 reviews Review score
In the historic district of Tanjong Pagar, Carlton City Hotel Singapore is a short drive from colorful Chinatown and Raffles Place.
Score from 2019 reviews Excellent
Liked the cleanliness and spaciousness of the room.
room has cigarette smell...
So far only the room aircon is very cold but room facilities still need improvement and hopefully lobby has WiFi too.
room too small,hair dryer scotch tape,abit loose,no room mirror,fridge not cold,we have to open the cupboard door so that it will be cold.
The breakfast and free wifi is included. The food is good. I enjoyed it. The staff is awesome. Instead of calling the cab for me which will include an additional charges to me, they put an extra mile in getting me a cab by calling the cab from the main street.
I prefer there is less noise in the evening especially on the lounge side. They have a live music with singer and the band; but it lowers the quality of hotel's atmosphere since they are quite loud.
The room is extremely small Bath had patched hole Towels were torn Rooms were cleaned very late Breakfast was not catering to European, only to Chinese Earliest breakfast is at 7am
Nothing that really interested me.
The room was small. No dressing table and mirror. Had to comb and dress at bathroom. Very frustrating to actually having to dress in a bathroom. The bed sheet had stain marks. If you look into this it will be a better place.
Able to make the booking via booking.com easily and efficiently. Glad to be able to book a twin bed room as my eldest child (21 year old) was accompanying me. Able to have booking.com intervene when a conflict arose. Able to have booking.com resolve the issue to a satisfactory result.
The hotel tariff was double what it normally is due to the peak period 30/31st Dec14 to 01st Jan 15. Had to do a room change on the first day as the airconditioning was unacceptably loud (clanking / rattling) Second room was better but still a little noisy as it was close to a highway and there was a break in the window seal; heavy curtains helped dampen the noise. Room was cosmetically unclean - dirty and soiled carpets / walls. Complimentary breakfast was unapetising or inedible, apart from sliced white toasted bread. Straw that broke the camels back was a power failure to the room (circuit breaker trip for no apparent reason) which took more than 30 minutes to address. When I complained to the front desk staff, they did offer to change my room to a better room, but only with a double bed and a fold up bed, the fold up bed being totally inappropriate for an adult. Furthermore, the hotel was not willing to refund the next nights stay (as I wanted to move out) - claiming it was the policy of booking.com, which was totally inaccurate. Only upon redress with booking.com was I able to resolve the issue and change hotels. Only after the intervention of booking.com did the hotel staff demonstrate some sincere hospitality.
Language barrier with cleaning staff a BIG problem...need to get more english speaking staff. Cleaning staff can be managed better...found carpets in our room not vacuumed for many days until we complained. Bathroom sink also not cleaned - found toothpaste stuck in basin - this is unacceptable.
The bed was very comfortable. The air conditioning was very good. The breakfast was good.
The refrigerator was very poor. The cleanliness of the swimming pool was very poor, so we did not use it.
Quite good at this price. Nice to have Gym, small but clean. Free breakfast, different in two days.
A little bit far from the Train Station. The breakfast should be more choices.
I was the person booked the hotel for my guests. I had feed back from my guests. The hotel environment is good. Free parking for guests and their guests and without reservation. Free Wi-Fi all areas. My guests like the way the hotel is built in which they could alighting the family members in front of the hotel lobby. Overall my guests were happy.
According to my guests, they did not really comfortable with the toilet. The senior guests difficult to go in to bath tab. They asked for extra mineral water but did not get. My guests claimed that hotel should give leniency for last minute changes without charges.(Provided there is/are room/s availability). They noticed only ONE bell-boy upon check-in and check-out. They called to ask for an assist for their luggage to be brought up/down to lobby but its took sometime for him render the service. Hope hotel management will take note on this.
Location, Good WiFi, Good breakfast sometimes Indian
There was black mould under the rim of the basin. Cracked tiles. Torn upholstery in the restaurant area. Housekeeping gave me a pre-used doona cover. I could tell because it had a hole in it which wasnt there before the service. Staff were obliging, but the whole place needs a refurb.
swimming a bit small
Awesome staff. Very helpful with directions. Etc.Wide variety of breakfast items.
No request was entertained I was with my family 3 children rooms were very small no place to keep the baggage.we were there for 4nights and wanted to extend 1 hour on the last day which was declined and charged for 1/2 day.what you say in the internet is totally different and very bad service
Small room and small bathroom
I do not think I will come back again.....
Not much. The reception staff are typical of the lovely Singapore people. But not the restaurant staff or housekeeping
On ou 2nd day, my bed was given a used unclean quilt cover with stains and 2 holes! The bathroom vanity has black mould under the rim. The shower curtain is mouldy. There is little black hairs in the bath and the drawers of the suite. There is no finesse with cleaning or towels. No face washers, no handtowels. No milk for coffee/tea facilities; breakfast buffet VERY average to poor. Powdered eggs, tinned goods, packet curries. I put a croissant in the toaster to soften the hard rock, turned to get a coffee only to find the manager handling my croissant with his hands putting it on the table. This was part of their routine to start packing breakfast away at 9.30am despite being open til 10am. Restaurant has rips and stains in the upholstery . The whole place needs a good clean, and new soft furnishings.
Their buffet restaurant is open till 00:30 AM.
They start moving away breakfast dishes 10 min prior to the moment the breakfast ends. WiFi often gets interrupted, bandwidth is low, only 2 devices per room can be connected simultaneously.
Staffs are very good, friendly, cooperative cheerful & welcoming. Room is nice & clean Beds are comfortable. Room has got windows which is very good & we can view as well. Foods very delicious. Hotel location is perfect.
I don't like wifi system at hotel. It was poor.
Only thing good about the Hotel is the location.
Everything.... Rooms very tiny. Staff very unfriendly. Breakfast options very less. In short felt made the wrong choice in choosing the Hotel.
I guess it's my fault that I did not see the size of the room in the internet before I book. After I put my luggage in the room, there is hardly any place to move. Breakfast was bad, no top-up at 8 plus and had to ask for it. Utensils not given and the hotel staffs cannot cope with tour group.
Room was clean and comfortable
Lack of english tv programs Breakfast a bit rushed and some food and drinks had run out if you came down near the end of serving time.
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