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8 Sentosa Gateway, Sentosa Island, 098269 Singapore, Singapore – Show map
|Special Offer - Deluxe Double or Twin Room|
|Special Offer - Deluxe Family Room with S.E.A. Aquarium Tickets and Dining Credits||
|Special Offer 2 - Deluxe Family Room with Multi Attractions Package|
|Deluxe Double or Twin Room|
|Deluxe Family Room||
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364 properties in Singapore
Including hotels, apartments, villas and more.
1535 verified reviews
They speak your language
Resorts World Sentosa - Festive Hotel's staff speaks: Chinese, English
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Outdoor Pool, Terrace
Golf Course (within 2 miles), Snorkeling, Spa, Massage, Casino
Food & Drink
Restaurant, Bar, Snack Bar
Wired internet is available in all areas and costs SGD 32.10 per 24 hours.
Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Currency Exchange, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Air Conditioning, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged SGD 82.39 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 1535 reviews
Value for money
Show reviews from:
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Proximity to attractions Only 30 mins from airport Adjoining rooms Pool
Room decor a bit dated No breakfast in hotel except room service Overpriced
The hard rock pool
The bed was too soft
The baby cot.. the size is small, & it is surrounded by hard metal bars. The mattress is super thin, so the baby feels like it is sleeping on the wooden plank below. We had to ask the staff to add on another 2 mattresses before it could be slept on. There are too many limitations on the housekeeping side. We asked for more pillows, were told that only XX pillows allocated per room. We asked for more cups, also told that there is a limit. Same for towels.. also a limit. Am sure that there are many other limits in placed. Not that we are trying to waste resources, but we really needed it for some reason. Toiletries didn't include comb.. Tissue box was empty when we checked in.
the family room was enjoyable ,my room was on 7th level overlooking swimming pool ,was comfortable for my family ,location was close to all attractions on sentosa.
I arrived 2.30 ,there was a long queue for check in, there was only 3-4 staff attending the check in counter ,you would think they would have more on the weekends and peak check in times,it was reasonable for a sunday ,but I have never experienced such a queue ever at any other hotel in the world ! approximately half an hour later was told that room was not ready till 3.30 onwards ,as we requested non smoking room,the staff took all our details,credit card information as they would for normal check in,she told us to come back after 3.30 to collect the keys and the line should be less and to leave our bags in the luggage room. We thought it was ok as check in time was 3 pm in this hotel. We returned at 3.30 the line was even longer than the first time and I asked if I could just pickup the keys as we already checked in earlier,to my shock was told by the staff I had to line up back at the end of the queue a second time to receive the keys ! i was so angry as my baby was restless and we are all tired from walking around the heat. It was longer this time approx 40 mins later ,finally given the keys & the room,I was told that they couldn't accommodate all request as I had to wait longer if I wanted a non pool view room ,as I heard it could get noisy. I reluctantly took that room as I did'nt want to wait any longer. The other issue was we had a family room so you would expect there would be more than 2 people in it,There was only 2 towels in the bathroom,I had to ring up housekeeping to request 2 more towels. The second day same thing ,they only replenished 2 towels ,not 4 as previously requested,by the 3rd day we just reused our towels as it was such a hassle to request more,they also only gave 1 roll of toilet paper,not even a spare roll in the vanity.It seems like they only replenish the necessity for what is used.
Love the staffs!
Always the same trouble traveling with a co-sleeping young kid is fear of them falling off the big bed. It would have been perfect if there's a portable bed railing at least for one side so single parent traveling with the kid will feel safer to sleep better. My almost 4 year old say he love to play in the loft bed, but would not go back there coz he likes sleeping in complete darkness ... The lights from the plugs are making it difficult to fall asleep. (He ended husing under one of the pillow to fall asleep)
Great location, everything is so close!
Comfort and value for money.
Reception staff are slow during check in. Long queue with only 2 reception counters open.
Allowed for children
Dangerous glass partition in the bathroom that serves no purpose. The design looks dowdy.
One raised in bed (bunk style) caused fighting amongst two children. AC was not working efficiently - above mentioned bed was very warm due to lack of air circulation Couldn't access Nickelodeon (and other) TV channels. Flat batteries in TV remote.
Door security ledge was broken, it was responded fairly quickly. Carpet was dirty, cups and spoons were full of water marks. Toilet feels dirty and stains at all corners.
It was so close to walk to the hard rock cafe pool. It was close to everything
Could hear people walking past the door in the hallway.
the location for easy access to universal studio and the waterpark
the limited food options and very expensive in terms of value for money
The fact that it's close to restaurants and theme park.
Friendly staff, fun attractions in resort world.
Long check in, difficult to Find the hotel, broken room facilities that is not fixed, room cleanliness need to be improve.
Location! Great for Kids!
The rooms were too small, considering how much we paid for the accommodation. We didn't get a Bang for our buck!
The hotel is in a convenient location for going to Universal Studio's, Aquarium and Water Park. Enjoyed the Crane Dance, best show in Singapore.
Bath mat was covered in mould, light fittings were broken, directions to theme park were wrong, nothing to tell the guests where things were and what you could do, except the standard map. Seemed to only cater for 3 guests but happily charged us for the four. Was expensive for what it was.
Hotel is good for family. Room size is decent. Near all attractions.
No restaurant on property. Have to use the restaurant at hard rock for breakfast. Bell boy - very poor. First time I have seen the bell boy refusing to enter the room to pick IP luggage at checkout. I had to give him all the luggage outside.
Affordable luxury for families. So much to do and all close by. Bonus that you can use the whole resort not just your own hotel.
Monorail stopped at midnight
Very noisy ,interrupt during our stay cause of construction next to the hotel....
Good location and the man-made beach at Hard Rock is good for children
The price we paid is close to a 6 star hotel but the room condition is not comparable to a 6 star hotel
My 3 year old grand daughter loved the bunk bed in the family suite.
Locaality to facilities was very good.
Quite poor in it's cleanliness, especially the bathroom, which continuously smelt musky and of urine. Paintwork needed attention too.
Mono rail and outside catering ....... Also casino etc
Noise at night
great location, good housekeep service
seem that the kids bed and sofa look dirty and old, and too dark even with light on
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