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Show map Resorts World Sentosa - Hard Rock Hotel

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Newest reviews for Resorts World Sentosa - Hard Rock Hotel

  • Sharon
      Singapore
    September 14, 2014

    Location to amenities and transport

    Need improvement on cleanliness. Strong toilet smell when we first entered the room, stain on room carpet, foul smell from minibar, dust accumulated on floor behind bed. Wet floor outside guest lift (hotel lobby) and inside the lift.

    6.3

  • Hussain
      Kuwait
    September 9, 2014

    The location was very good just minutes to universal studios, adventure cove and the aquarium .

    The gym is tiny , some of the staff were unfriendly and the room services were too slow when needed . No free wifi available in the entire hotel .

    6.3

  • Wong
      Malaysia
    September 9, 2014

    The room is considered relatively costly with what we got. For the amount I paid, I could have stayed in St.Regis or Four Seasons. I chose Hard Rock because of the location. At least basic things like bathrobes and slippers should be provided. We had none. And towels were not replaced. I am a bit disappointed.

    7.5

  • Aida
      Singapore
    September 8, 2014

    The ice room to collect your own ice so we don't have to wait for room service which maybe slow. The great toiletries provided.

    Room was not maintain properly.some fused bulbs and chairs needs to go through some upholstering. Pool was decent but more family oriented with kids running around.. Cool idea to have sand by pool but end up the water gets a bit disgusting.

    5

  • Azza
      Singapore
    September 7, 2014

    We like the most is the ambiance , and I would like to highlight to the management the superb service From the people outside to the service inside especially from mr. Charles, he was amazing! In terms of flexibility and awareness of what the guest needs! The company should be very pleased of people like him! Worth keeping....

    Just the rates, nothing else I would say everything is amazing! We will be back!

    8.8

  • Wai
      Hong Kong
    September 7, 2014

    Convenient

    Decoration

    7.1

  • Anonymous
      Singapore
    September 7, 2014

    Amazing pool. Rooms facing pool have good view of the fireworks in the evening.

    7.1

  • Wade
      Singapore
    September 7, 2014

    Pool

    Food - not great quality and only once restaurant.

    7.9

  • Anonymous
      Singapore
    September 6, 2014

    good service and facilities comfortable room all is good

    kind of pricey but worth it

    9.2

  • Su
      Singapore
    September 4, 2014

    Closeness to major attractions. Friendly staff Decoration theme for the hotel.

    Room was rather old. Musky smell.

    7.9

  • Anonymous
      Singapore
    September 1, 2014

    Nice plac3 and comfy..

    Aircons temp too high!!

    8.8

  • Mohd
      Malaysia
    August 31, 2014

    most every thing

    nothing...

    10

  • Jamel
      Malaysia
    August 28, 2014

    strong smell of cigarette smoke in the room and corridor

    7.1

  • Rika
      Indonesia
    August 27, 2014

    Actually, its our 3rd time stay at the hotel. Love the beach pool

    8.8

  • Chi
      Singapore
    August 25, 2014

    Swimming pool, decoration, bed

    Lifts are hot with smell, shower is weak.

    7.9

  • Frederic
      France
    August 24, 2014

    We very much enjoyed the pool with the sand beach. Our children had great fun playing and swimming. Also, thank you to the staff for the delicate attention to offer a bottle of red wine for our wedding anniversary.

    While the room are nice, the cleanliness could be improved.

    7.5

  • Fung
      Hong Kong
    August 22, 2014

    Ms Cheng F.L, Hong Kong. Swimming Pool is perfect. Excellent. Very convenience. We like it.

    Ms Cheng F.L, Hong Kong. Door locker of our room has broken. Water pressure is too worst. Hot water is not enough. We need to go to the changing room of swimming pool for taking our bath.

    7.1

  • Anonymous
      United Kingdom
    August 22, 2014

    The staff were absolutely amazing. Catered to your every need. Gave you advice on different things to do in singapore and were always smiling.

    Very very expensive, not made for couples. This is more of a family hotel and a family resort. Instead of having towel cards you have to give your room number and sign which took a whole when trying to hand in the towels.

    7.5

  • Afrah
      Kuwait
    August 20, 2014

    No free wifi

    5

  • Kate
      Japan
    August 20, 2014

    Fabulous pool for families, lovely staff and great location.

    Our room was not properly cleaned on arrival (resolved quickly upon request). Some communal areas were not well cleaned. The expensive wifi charges on a per hour per device basis felt like an unnecessary money making scan for a hotel of this quality. Also there was only one lifeguard across all swimming pools.

    6.3

  • Barry
      Australia
    August 17, 2014

    The reception staff, were very helpful and obliging.The room was great with a view over the pools.The hotel is located very close to many of Sentosa's attractions and endless places to eat.We would like to make special mention of Zila at reception who was outstanding.Well done.

    9.6

  • Liang
      Singapore
    August 13, 2014

    room service

    7.9

  • Jeffrey
      Indonesia
    August 13, 2014

    All of the facillities and location is very good, near from all entertainment and food.

    We been waiting for checkin for almost 2 hour before we get our room

    9.6

  • Grace
      Singapore
    August 13, 2014

    I like the pool

    Theme for a hard rock hotel is too dim for the lights. They should review the food as breakfast menu were repeated for 2 continuous days.

    5.8

  • Dean
      Singapore
    August 12, 2014

    We booked this hotel mainly because it's close to Universal Studio where all the fun is, and of course for the swimming pool too. We have been to Hard Rock in Penang and we enjoyed our stay very much, so we thought this Hard Rock will not be too bad compared to it.

    The room isn't kids friendly. No place for drying wet bathing suits. The toilet doesn't have spray hose. The wardrobe door dislodged and almost fell on our son. The front desk quickly sent over maintenance men to fix it, though no apology was offered. No we won't come back here. Sorry.

    6.3

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