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8 Sentosa Gateway, Sentosa Island, 098269 Singapore, Singapore – Show map
|Special Offer - Deluxe Double or Twin Room|
|Special Offer - Deluxe Double or Twin Room with S.E.A. Aquarium Tickets and Dining Credits|
|Special Offer 2 - Deluxe Double or Twin Room with Multi Attractions Package|
|Deluxe Double or Twin Room|
|Deluxe Double or Twin Room with Pool View|
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918 verified reviews
They speak your language!
Resorts World Sentosa - Hard Rock Hotel's staff speaks: Chinese, English
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Outdoor Pool, Terrace
Golf Course (within 2 miles), Snorkeling, Fitness Center, Spa, Massage, Casino
Food & Drink
Restaurant, Bar, Snack Bar
Wired internet is available in all areas and costs SGD 32.10 per 24 hours.
Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Currency Exchange, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged SGD 82.39 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 916 reviews
Value for money
Show reviews from:
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Score from 9156 reviews Excellent
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Score from 1018 reviews Very good
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Score from 543 reviews Very good
Bed, location, ambience
Long queue to check in and out though leway given for ph. Def need some serious cleaning. Room 0729 was full of mold in toilet n shower. A smell upon entry.
Location Swimming pool Rooms
Price is too high
Should turn on the pool lights when it's dark... couldn't see where I was swimming.
The environment, and courteous staff.
Food in hotel not up to standard.
The Deluxe Room pool view has a good view of the pool and could see roller coasters of USS and morning sun. My kids and wife love it! The mini bar was not cold and the hotel replaced it with one that was very cold. Reception was also helpful in explaining details of RWS Invites. Hence, I found staff was helpful overall.
love the check in staffs who was very helpful as we have a baby and she need to sleep at 130pm. the staffs help us to check in earlier at 1pm
nothing in particular
The pool was great and fun for the kids especially the sandy pool. We love the sound speaker in the room. And the staff are friendly.
There are no facilities for guest to do own laundry and no free wifi.
The room was super huge.
The Lobby Bar / Lounge, seats uncomfortable and too close to reception and noise! No all day dining / coffee lounge. Rooms and Lobby too dark. Check in process very inefficient.
The swimming pool.
The room is huge and magnificent. I like the initiative and thoughtfulness of the staff. They offered to provide service to move two beds together.
In kindness, they upgraded me to a pool view room. But the music from the pool is so noisy.
Friendly and approachable staff. Awesome location and comfortable room. Absolutely love the pool!
Toilet cleanliness could be slightly better. For Muslim travelers, please check the qibla direction instead of relying on the qibla sticker in the room.
the extra bed did not have any comforter or blankets. Called operator and they sent up a blanket which is thin. My friend was freezing throughout the night and when she called for another blanket. the operator offered her a bed sheet, but in the end my friend insisted a blanket. Generally, the hotel service was not satisfactory and I will not go again.
Location and service attitude of staff members
Given a room on a smoking level.
The location of the hotel made it accessible to major attraction like the uss etc. Hard Rock has a nice man made beach
However the hotel was not as clean and of a 5 star standard. The bed sheets was not fitted properly ' room service house keeping need to be reminded, the button on the toilet flush is not working properly. The chairs are torn and can see dust and cups have stains.
Staff kindness and smile Comfort of the beds Room size Swimming pool
Unfortunately price is too high to allow us to come more often !
That breakfast to include which I first time book under booking.com. so far never had come across that I need to book n include for breakfast. :-(
They shutdowns everything by 11.30 even though booking out is 12 pm!! We were out that morning and they block our pass from entering our rooms. Luckily my brother is in the room. Rather dissapointed. Service poor..
Location is superb, very near to all theme parks. Beautiful and inviting artificial sandy beach pool. Large room and nice beddings.
House keeping was over worked, didn't get to check in our last room till about 5pm. Overall ambience in the hotel Lobby was little dull...expected hard rock to be more happening and lively.
Took a long time to check-in. The queue was snaking but only 2 staff manning the check-in counter.
the location of hotel was excellent. my kid enjoyed the pool at Hard Rock Hotel.
the breakfast buffet wasn't that fantastic.
- the sand pool - facilities
- the smell of carpet - the room is not bright enough
after reporting to reception daily that air conditioner was not working, on our last day we waited in the room and insisted that the maintenance man actually repaired the system, which should have been replaced on the first day not the last, on replacement of the in-room thermostat, he agreed that this should not have taken three days to replace, on reporting this to reception the next day while checking out, all they did was give us a sly giggle and gave us the bill, not a happy experience. Also in the shower, the temperature went from warm to scolding with no way of regulating it, again reception was not interested. Remote control for the TV was imposable to use unless you were kneeling or standing on the bed, lying in the bed trying to change channels was impossible. Wi-Fi did not work in the room, again all these faults were reported to staff who seemed aware of these facts, but not really willing to do any thing about it.
The swimming pool is big and spacious enough to hold many people. The checkout was very fast, prompt and good service at the counter.
The toilets didn't have any latch, hence it was not so convenient for families with children. Our room had a faulty minibar and door to the balcony was spoilt too. It took almost 30 mins to change a room for us.
Check in time was late. Almost 5pm and the room is still not ready.
We had ordered 3 beds, but the last one there was only blanket, not a duvet.