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8 Sentosa Gateway, Sentosa Island, 098269 Singapore, Singapore – Show map
|Special Offer - Deluxe Double or Twin Room|
|Special Offer 2 - Deluxe Double or Twin Room with Multi Attractions Package|
|Special Offer - Deluxe Double or Twin Room with S.E.A. Aquarium Tickets and Dining Credits|
|Deluxe Double or Twin Room|
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339 verified reviews
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Resorts World Sentosa - Hotel Michael's staff speaks: Chinese, English
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Outdoor Pool, Terrace
Golf Course (within 2 miles), Fitness Center, Spa, Massage, Casino
Food & Drink
Restaurant, Bar, Snack Bar
Wired internet is available in all areas and costs SGD 32.10 per 24 hours.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Currency Exchange, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged SGD 82.39 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 341 reviews
Value for money
Show reviews from:
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Booked accomodation for 15/4 and advised that we would be arriving early morning of 16/4. Requested a late check out which we were happy to pay for until 5.30pm, also had confirmation of a non smoking room with 2 beds (I was travelling with my 2 children). Got no response regarding my request, and upon arrival was advised that they could only accomodate us on the smoking floor in an upgraded room-that I had no alternative on the non smoking floor as all rooms had now been occupied because we were checking in so late. When I questioned them about not getting a response to my requests I was informed that requests were only subject to availability- I showed her confirmation of my booking for a non smoking room with 2 beds. I was then told to have use of the room for the day I would have to pay $200 - I had paid $165 for 1 night! It was only then that she extended our check out to 3pm. At 2.45 when we returned to the room to check out, we were locked out, so I had to return to reception to find out why this had happened. No explanation was given, but the card was re-activated immediately. Not a pleasant experience.
Beds were comfortable and room spacious
Car park was very far away
most of them are alright
No water faucet near the toilet for washing the private area.
Service of the staff will have to buck up especially when we tried calling the front desk. No one seems to be working! No free WIFI..which is a turn off now adays especially for a 4star hotel. It seems all hotels under rws group charge for wifi which I think they shud reconsider this too. Even a bag packer hostels provides free wifi! Call for assistance due tv in room unable to start up and also request for extra cups took staff 1hr to respond!! Please improve on your in-house service! Staff Yuki dont seems to know how many floors does the hotel have. I was told 9 floors when I took the lift to my room, it shows 11. Hotel should have better security system especially going up to the rooms. Anyone can just proceed to the floors as the lift dont have any security measures. Furthermore, the lifts are away from the front desk. 4Star hotel with no security measures! Hope hotel management could look into this issues.
Location was good.
The location and definitelynthe bed! So big and very comfortable!
The size of the room
The staff were helpful and friendly.
Location was good and easy to find. Helen from Singapore
Cleanliness, big rooms and comfortable bed
Poor Housekeeping, very dry and cold greeting from staff.
There was nothing that I did not like. Everything was FANTASTIC!
The reception counter staff were very helpful and friendly and even upgraded us to the suite which was a lovely surprise for the both of us. The bellmen were very friendly and so were the rest of the staff. The room and bed was super swanky and omg the bed was huge and comfy!! I didn't want to get out of bed at all!
nothing, will stay there again when there is good deal:)
The room is spacious and clean, bed comfy, lucky enough to get the view of merlion from our 10th floor near the corner room. There is ice dispenser in 3rd floor, good relieve for the hot afternoon. Its so close to universal studio and adventure cove. Plenty choice of food nearby and not far from the monorail. The cleaner staff are helpful upon our request for more towel though they are busy as the room are mostly occupied during our stay.
Very limited service, toiletry/towel and facility, not worthy the price. Can have better choice in Santosa World
Not at all
The comfortness, coziness and cleanliness of the suite. Very kids friendly too.
Probably the selection of channels..
Had a wonderful wedding anniversary at Hotel Michael.. Friendly and helpful staffs...A shoutout to Corrine for the upgrade and cake which really makes it extra special for both of us.. Thank you so much!! Comfy bed, spacious bathtub with good amenities.. Will definitely come back again!!
Some one smoke and left some cigarette butts near 5th floor lift lobby.
We book 2 rooms as we are travelling with my in laws together with our babies. To do my part I included text request for a connecting room with 2 double bed. we even arrive early (11am) at hotel just to register, to avoid any disappointment. There after we spend the next 4 hours in Universal Studios. But when we return to hotel at 3pm, we were told interconnecting re for 2db is not available. I do see a large crowd checking in but to think of what we have done on our part so far. It really is a let down. We did not make any fuse non complain about it, as we don't believe in making a scene, we often write our experiences to share with others, using word of mouth is our preferred method so others can benefit from true experience reviews. I want to particularly thank ms Corrine who checks us in. Dispite the above mentioned, when she sees my wife carrying our baby beside me. I noticed she work really hard on her system as you can see a lot of tabbing and cutting and pasting done on her system. Then as mentioned still without any word from us, she told us she has managed to switch around some rooms and we have gotten our connecting 2db rooms. Thank you Corrine.
We were celebrating our wedding anniversary with our 5 mths old baby. We were upgraded to suite (so huge!) they even provides things we have requested earlier (baby crib and baby bathtub) everything was within reach to the location. Thank you for the complimentary cake too. Thanks to Qiu Lin and the others for making our stay pleasant and memorable.
I requested for a cake for my fiance, eventhough its belated by a day, and they are willing to give without questioning, and thank you so much for the upgrade to the deluxe suite, its a very wonderful experience and will come back again for sure!!
lack of food outlet choices
bathroom mediocre in terms of overall standard.
quality of hotel and hospitality
Being upgrade to deluxe suite.
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