눉We didn't have the option to pre-pay for our stay after we confirmed our booking.
The staff seemed very professional, but they're not very welcoming or friendly at all, especially the front desk personnel.
They could have left a note in the bathroom or told us right before we went up our room that we had to let the shower run for about 15 minutes before the hot water would start flowing, especially on first use. (You can guess what happened on my first shower.)
Lastly, they should not let guests use worn towels as much as possible. The towels they provided us on our first day were really white and soft. However, the following day, they were replaced with rather old and rough ones. In this area, they need to be consistent in keeping their guests satisfied.
눇They allowed us to reserve a room without requiring a deposit.
They delivered what they had promised on their website. For one, the room looked exactly like the one they advertise – clean and elegant-looking. Our room may be tiny, but the size was also indicated in their site, so we couldn't complain. Even the pool on the rooftop looked inviting, too.
The breakfast buffet was good – nothing fancy, but they got what you need to start the day right. They offer a variety of foods and drinks that both vegetarians and non-vegetarians could choose from, including toasts and cereals for those who are not used to having heavy breakfast. I particularly enjoyed making my own cup of cappuccino with their coffee machine, and loved their fresh fruit juices, too. I just wish they also served bacon!
Moreover, their restaurant staff were rather solicitous–a start contrast with their front desk personnel–making sure that everyone's enjoying the food they had prepared.
The location was a bonus; there are bars/restaurants, spas, and malls nearby, including a major hospital and MRT station.