We were spending our honeymoon in Grand Hotel Toplice, which we notified the hotel of prior to the stay. It's not like I was expecting champagne in the room free of charge, but some flowers or a fruit basket would be nice... there was no acknowledgement at all. Also, instead of one big bed there were 2 small beds put together (!!!), which were hard and uncomfortable. We paid premium for a stay in the suite, but honestly the quality of the room was sub-par, completely dated and quite sad. I was honestly expecting a lot more from an SLH member (I've worked in one). On top of that the outside of the hotel was undergoing renovation so all of those things combined made me feel quite robbed of my money - it is after all the most expensive hotel in the area... + dust on top of the paintings and other areas of the room... Also, it was supposed to be a surprise for my wife (I didn't want to tell her the cost) but it turns out all the prices are on display in the booklet in the room! Not classy at all... Needless to say the hotel is losing money by employing such an outdated , inflexible revenue management strategy (only 3 pricing tiers). Overall, completely outdated. BUT all those things that could have been compensated with a big comfortable bed and some acknowledgement of the fact that we were staying on honeymoon. Unfortunately, besides friendly staff and the lake view this hotel has not much to offer. I sincerely hope that the management listens to this and does something in the future, it's a shame that this once great hotel has become outdated, and quite irrelevant in the modern world. Honestly, I still can't get over the two really poor quality beds put together on honeymoon... I wish the hotel gets on with it and enters 21st century... I felt like I took a trip to a sad room from the 80s... And even if everything in the room was new there is no way that room should be called a suite!
The location was great, staff friendly and the public areas of hotel (i.e. lobby, meeting rooms etc.) were opulent and luxurious. The view from our suite was spectacular. SPA was quite nice.