Overall Hotel Sotelia should be 3 stars superior. Orhidelia seems the top wellness center in the region and that saved the overall ranking. So a final 4/5
Stayed 3 nights, weekend included at Sotelia, in a single room. Nice design of the hotel, room had everything needed and was comfortable. 5/5 for design. Although the overall materials used and some details were somehow cheap and not at the quality level requested by the design. 3/5 for building. Had a nice big balcony with view to the front of the hotel, not very spectacular but quite ok.
Rooms very overall clean, but not into deep details and corners. 3/5 for cleanliness.
A PRO : every day fresh fruits in the room and a bottle of thermal water.
Restaurant for breakfast and dinner buffet very crowded and narrow. Feels like school-like cantine not a 4 star superior restaurant. Food also average. You can upgrade your halfboard and eat in the a la carte restaurant, which is not really a la carte because it is having a fixed menu, 2 choices per course, but food is good. Breakfast can me moved to the spa. 4/5 for food, but just because the option of having something different than the buffet.
Now coming to services in the hotel, they are really of a 3 stars hotel, not 4 stars superior. Although the lady at the reception was trying to do her best to help me out, there were some glitches. First, at night nobody at the reception, just security, who was very nice and tried to help me out with everything. Second, everything I would like I have to pay extra. Whether I have to upgrade something, or find out some hidden costs. Third, everything closes earlier than scheduled : lobby bar, restaurant, night club Zafran wasn't even open at all. Nobody cared about this. 3/5.
(big CON for 4 star hotel - wireless internet is free just for one hour per day).
Hotel atmosphere was cold and not customer centered. Somehow it felt industrial and false. Staff needs training and probably management needs training too.
Overall hotel is 3/5, although design is excellent.
Now coming to spa & wellness.