Two things we didn´t like:
1 - At night we were tired and thought of having dinner at the hotel. We were quite slow getting ready and when we got downstairs it was 21.03h. When we asked if we could have dinner we were informed that dinner service had finished at 21h... We understand that it is a pain to start cooking again and all, but in a town where there was nothing else opened and for 3 minutes, we expected the hotel to be flexible and prepare a small meal, nothing fancy. Instead we had to drive to other towns to find a restaurant.
2 - the morning of our departure we got confused with the check out time and weren´t ready to leave the room when the time came. The hotel management was understanding and allowed us the time to pack in peace but the cleaning lady was properly angry at us, looking incredibly upset and banging the doors... We found it a bit excessive.
As i say, in both situations we admit our fault in not fully respecting the hours of the hotel both for dinner and check out - but in the particular conditions of this hotel and because everything else was such great quality, we expected a bit more understanding and flexibility. But we would stay there again if we ever go back to SM!
It is odd that the hotel is advertised as being in San Marino, when in fact is not, it is in one of the other castles that constitute the country - Montegiordano. Therefore is far from the centre of SM. Which, for us, was a good thing, SM itself is a bit of a tourist town while in Montegiordano and in this hotel we really enjoyed feeling the San Marino where the locals live. The room was super spatious, beautiful bedroom and bathroom with bathtub! If you have a car - and you NEED a car to get here, than this is a great choice for hotel in SM.