Baan Haad Ngam Boutique Resort  

Our entire 11 days were perfect. The staff were attentive, happy and very obliging. When we first arrived we were upgraded however found that the hot water was not working within 10 minutes of advising staff they had maintenance people attending to the problem. The food was excellent and plentiful with quite a big choice. We especially loved the towel folding each day (into animals of all types), also a lovely touch often getting fruit platters left in our room. However the most special touch we thought was the turn down service each night - Thank you to all the staff we look forward to seeing you all again :)

We had not stayed in Koh Samui before and chose this Hotel due to it's beachside location - but when we explored the other end of Cheweng beach we did prefer the deeper water to swim in (outside Baan Haad Ngam the water was quite shallow) however this did not prevent much of a problem for us as we enjoyed our daily walks along the beach to swim and also enjoyed floating on our water beds outside the Baan Haad Ngam.

We enjoyed the good service by the staff, especially the maid. Nice beach, good restaurant, pretty hotell and garden,

A bit short on sunbeds on the beach, but it is better to lay in the eternal long beach to soak up the sun!!

The swimming pool facing the sea, the bed, the restaurant

there was a bad smell coming out of the bathroom and toilette and the main door didn't close fully...

The pool villa is just the most beutyful hotel room I ever sow. Perfect for a young couples on honeymoon or special vacation. The hotel is a little far away from the chweng center so it's quiet. The hotel send it's van to the center four times a day.

About nothing bad except it's a bit far away from the center but as I wrote earlier it's an advantage.

I stay in a villa.. Very very nice rooms nice breakfast (restaurant), the location was good... You have to walk for 15 min to go to the center..(they have twice a day bus from hotel)

Restaurant is right on the beach with a lovely view.

Garden rooms on bottom level are very dark. The room we were first given on the second level was directly in front of lobby with no privacy. Bathroom was dark, with black tile and cramped. Rooms shown on website were nicer than what we had.

We were very pleased with our stay at this hotel! Nice breakfast,. My little son even got a nice birthdaycake!!!!!!!

When we got up too late one morning it was impossible to gen any kind of breakfast even for our 10 year old son who just wanted at pancake! The reply was that now it was lunch and that it was not possible to make any kind of breakfast! So we had to go elsewhere! Bad service!!!!

The hotel staff is helpful and friendly. Beautiful landscape and garden. Love the jacuzzi and DVD player in the room. Room is very clean and spacious. Free Wi-fi in most area of the hotel including the room. Love the everyday's towel folding. Good promotion for the spa, drinks and lunch deals.

Temperature of the water heater is irregular due to the small capacity of the heater. A lot of flies, ants and mosquitoes in the restaurant and pool area. Shower head in the spa is spoilt.

We experienced a number of problems with our original (lower end price) room, which had been flooded from the rainstorms and showed damage, included (old) stains on our sheets, and the air conditioner broke and leaked into the bathroom. However, following these problems the staff was kind enough to upgrade us free of charge to the Pool Villa (the highest end room) which was absolutely stunning. Well worth staying in the Pool Villa, not worth staying in the low end, bottom row of rooms which were flooded.

Very calm place with execellent private space.

It's situated in a 15 minutes walking to the center of Chaweng beach if you go by the road, and about 10 minutes if you go throught the beach. But at the same time, if you take a motobike (as everybody do) you will never notice it.

Pool

Room 604 was bet noisy. Had a generator outside it. We had to ask to change rooms.

Very convenient location, away from the madness, but very close to Chaweng and access to good restatuants, shopping, spas and access to other towns. Olivio restaurant very good, friendly staff. The reception area could do with a makeover as it is your first impression on arrival. Small gym required but otherwise would highly recommend Baan Haad Ngam.