Banyan Tree Bangkok  

The staff are generally nice and helpful

When I checked out, they charged me a higher rate than the rate specificed on booking.com claiming the VAT and service charge are not included in my Booking.com rate which was not true at all, However, as I packed my booking.com printout, so I had no proof and it was simply a waste of time debating with the hotel staff as they did not even try to verify what I said. End up I need to sign off the wrong rate and then write the management a letter the next day with my booking.com printout to revert the charges. It was very annoying although the hotel management sent me an apology email after that but I think this is very poor management especially for Banyan Tree. Would not recommend my friends to go as the location is also off the CBD where there are some better hotels at better rate.

I like the day time Customer relationship manager(a not so skinny one). He was doing his job right, even if I looked like a backpacker. He was always smiling and talking in a delightful tone. Room was good. View was quite nice. I stayed at 38th floor. the pool seems a little bit small for a with so many rooms. I might like bar; however, it rained that night. so it was closed. what a pity. I believe the restaurant's are excellent, I see a lot of people coming in for dinner.

The customer relationship manager during daytime was extremely nice(the not so skinny one); however, the manager during night time (skinny guy) was kind of impatience when I asked for some directions. It seems to me like because I am this young Asian guy, so I believe he didn't really felt that helping out and try to understand my needs. It was really just a easy question: "May I ask where should I go, if I were to do some last minute shopping?" And his answer was so ridiculous, He answered mean in a tone I don't really like: "The last minute shopping could be done at the airport." He doesn't sound funny like he was making a joke. I can take a joke. And he didn't continue to think of a place to recommend. So I continued asking some places I see on the map. Anyway, My point is he was the most impolite hotel staff I have encountered my whole trip asking for recommendations. And this was the only 5 star hotel I stayed in during the whole trip. I don't think building a tall building and great specs make you a 5 star hotel. Its the service you provide makes you the best. In this case, I don't think you're there yet. I wasn't happy paying the price for this kind of service.

Staff on reception and concierge were all extremely friendly and helpful and very much added to the service.

A great great great great view, excellent service, very clean and good facility

A cheaper place to eat casually We think they charge too much for one extra bed in the room No DVD in the room

My Partner and I are well travelled and like luxury and comfort in our stay away from home. All I can say is this hotel was by far one on our top list of hotel to return to.

Upon arrival, we were warmly greeted by the conceirge and personally led to the check-in counter. We arrived early before the official check-in time but were given a room within 15 minutes. This was the first time we were being personally led up to our room by our check-in officer. Except for the old CTV with a very old remote control, we are very pleased with our room. We also appreciate the seperate living room as we are bringing our daughter along in this trip. She could sleep early in the bedroom and we can still enjoy the rest of the night without disturbing her. The housekeeping team will send in little gifts during evening times. We also appreciate the unlimited supply of drinking water which most hotels are very stingy about. Breakfast spread was good too. Overall we had a very pleasant stay in this hotel and will definitely consider to stay here again with a reasonable price.

We will appreciate if the hotel can upgrade their televisions soon.

clean, modern and relaxed

internet not easy to connect

It's location, the staff were excellent and the price.

Luxury hotel, good rooms, nice breakfast, great restaurants

The hotel charges around 700 Baht per day to use the internet in your room I find this way overprices and I think for a 5 star property and the rate this should be included in the rate, especially a business class hotel, or if not possible, raise the room rate and include it in the price.

Excellent customer service. Welcome was exceptional.

The staff were excellent. I travel a lot and found that the friendliness amongst staff here the best.

The quiet atmosphere with beautiful music in the lobby makes this one of the nicest hotels I have had the pleasure to stay in. The staff were all very knowledgeable, friendly and helpful and it was a delight to stay there - kawp kun krap.