Centara Duangtawan Hotel Chiang Mai  

The gym.

When ordering room service, why did have to pay cash up-front - the reception had my c/card details? The night before my departure, I asked the reception staff to book me a taxi for 6:30 am and I was told I needed not to and just come to reception 20mn before checking out. But there was no taxi, they said that I had to use the hotel shuttle to get to the airport which was inconvenient to me. I didn't want to be crammed in the bus with other passengers. The hotel itself is not 4* as advertised and is more like a 2* hotel. You may forward this complaint to the hotel for me, thank you.

No free internet is a big problem for a 4 star hotel

Hotel was located in the centre of the town, right near the night bazaar. Here you can get amazingly cheap food and the food is excellent. Staff at the hotel were very helpful and friendly. Pool and gym facilities were great too...

Hotel doesn't offer free wifi which we have had at other similarly priced hotels in Thailand and the food at the in house restaurants was astronomically expensive. Also, the live music was terrible.

The location of the hotel was amazing for the night market and getting around.

The hotel, including the rooms seemed very dirty and not properly looked after. Stains all over the floors and carpets. I also was quite disappointed with the service provided as some of the staff seemed quite abrupt at times. The photos on the website make it look much cleaner then it really is.

Nothing, except the location

The walls between the rooms are so thin so that you can hear everything what happens around you (what your neighbours are talking about to each other, etc.). It doesn`t give you any comfort as you expect to get as the guest of the hotel. Pity enough I was not the only guest with this experience.

The location was the best of the best! write in the middle of the night bazzar. The room was clean and comfortable, Very good value for money. Amazing breakfast

Location

Room was dirty with ladies long hair everywhere - in the bed, bathroom etc. The room smelled as well and had to be freshened. It is obvious the cleaning was very poor to non exisatent though the bed was made as I said it had lots of long ladies hair between the sheet and the cover. The lifts are very slow and as such always ended up crowded. The lobby entrance was always full of guests milling around, blocking the doors. Out side the doors was the same.

Excellent buffet breakfast, night markets on doorstep, hotel staff helpful, gym & pool really good too. Easy access to nightspots. Definitely stay there again.

If anything the lifts were a little slow so if the hotel is busy be prepared to wait.

Proximity to Night Bazaar

The room air-conditioner did not work during the 1st night of my stay there. We had a very uncomfortable & sweating night. . It indicates poor maintenance on the hotel management 's part. The hotel should provide 2 room keys instead of the current 1 key system as it does not allow me ease of return after an outing without waking up my wife just to open the door. The hotel should adopt international standards in this respect. Also, it does not provide daily newspapers tho it claims to be a 4 Star hotel !!!!

The fitness centre in the hotel was fantastic. We hit the gym every day and it was well air conditioned with good machines. Also the room was very spacious. Great hotel.

The hotel had such a great location. The night market started outside the door of the hotel. The Night Bazaars were nearby and a great place to eat and shop. There is an incredible variety of places to eat at your doorstep.The staff were fantastic, always ready to help out where they could. You could readily walk to the Old City.

The public areas of the hotel were very spacious and modern but our room was "tired" and needed an update. The carpet, furniture and shower let the room down.

Good price and good location

The staff were unfriendly, the room was smelly and the breakfast was poor