Courtyard by Marriott Phuket at Patong Beach  

Hotel is just average.

An awful smell comes as you enter the hotel. Took premier deluxe rooms , had no bath robes ,slippers.but staff was good enough to send some on request. Bathrooms are very basic .

Staff were friendly and helpful.

The entire hotel including our hotel room had a damp, musty horrible smell. The hotel seemed a bit run down for a 4 star Marriot hotel. I definitely expected more being part of the international group of hotels.

Kids Club, swimming pool, variety of breakfast menu

no free Wifi at room which essential these days

Excellent location just 3 minutes walk from Patong Beach. The Premier room was very large and easily accomodated the extra bed for our 15 year old son (on extra charge of course). Breakfast was also very good and the hotel gave us complimentary internet.

There is a strange foul smell (like a sewage) in the lobby area only just outside the lifts.

Close to the beach, shops, bars and easy to take trips to other beaches.

The pool was too small, not much fun for kids. The breakfast was geared towards more Asian food. I am used to a lot more choice of fruit. I think there should of been some nuts, or fish available, the bacon and sausages were poor quality. The rest of the food was good quality. The hotel entrance smelt of sewerage. The passage ways between the rooms were very loud we were disturbed most nights with people coming back to their rooms, at 2am and 3am.

Close to all the shopping and easy access to the beach. It is a comfortable stay, we were traveling with a 3.5 month old baby and there were no complications.

It is quite pricey.

The location and your 24 hour coffee shop.

Our room was horrible. You could not sit on the wc since the shower glass was blocking from one side in the toilet. The rooms had no view. The front office staff was rude and had a take it or leave it attitude towards us. Training for the front office staff is very important .. If it was not for the location we would not have enjoyed the hotel at all.

Great staff, good location and clean rooms

BBQ evenings fill the complete residential second floor with smoke, pick up and drop off service of hotel are very unreliable

Very Friendly staff..classy Guests..good facilities...excellent happy hours at swimming poolside 7th floor....good housekeeping and very near to shopping areas and patong beach and last but not least good rock and roll at Hard Rock Cafe Phuket next to Hotel

The touts outside the Hotel

An excellent kids club. All hotel staff were very friendly and helpful unlike those staff in shopping centres who would often give you that black and unwelcoming face.

Nothing bad about my stay there ... very enjoyable and will certainly return.

As a Marriott Member I was expecting the usual high standard, however it is not in the same class as the other Marriott Hotels I have stayed at..the decor is tired and worn but it is only a few years old. The staff are very friendly and 'Uma', at reception is wonderful and extremely efficient with perfect English.. Breakfast is a wonderful feast of assorted foods and you could not find fault with it. Housekeeping was very good at keeping our rooms well stocked and clean.. Overall ( a group of 4 ) were very happy but as I say, dont expect the usual Marriott Hotel Standards.

On the second night it poured rain and our bathroom had water pouring through the ceiling lights.. It took several calls to Reception to get anyone to actually do anything. The smoke alarm kept going off in my room when using the hair dryer.. Again several calls to reception but no one ever actually turned up ( glad we weren't actually on fire).. Don't book tours or activities through them as thy are grossly overpriced, we used the tour people outside the 7/11 a few doors up towards the beach end.. Same tours at a third of the price. The smell in the lobby near the elevators is terrible ( smells like sewage ).. it also happened on and off in one of our bathrooms whenever we turned on the taps, it is really overbearing and when we mentioned it to reception ( we were there 16 days) on several occasions, they just smiled and said 'thank you madame'.. As I said, dont expect the usual Marriott Standards.. I doubt I would stay again as for less money I could get the same standard at several other hotels on Beach Road..

Easy access to Patong main life, Jung Ceylon and Bangla Road the staff were awesome and so was the breakfasts!

Our room had a really bad view, straight onto a wall housing the elevator shaft with the air conditioner at the top making a huge noise every night - also we had tricky balcony doors that if they weren't closed "just right" the air con wouldn't come on and in the week we stayed there the lovely housekeeper, god bless her, would clean the balcony but not close the doors properly and our air con would then not come on so we'd come back to a hot room.