the toilet broke and was only repaired on our 4th day or stay (I had a joint booking), staff were not capable of coping with the situation, told us to use the one on 1st floor, and then when the flush broke, we were told to use the toilet on 5th floor which is not what we paid for. Noone came to our room to clean it during the first 3 days, not even to take the garbage out.
wifi did not work in the rooms.
4 cockroaches in the bathroom downstairs.
despite, I would definitely be back! loved it except the inconvienience
I really appreciate the fact that the staff were very welcoming,we arrived on the NYE and we got free food, tried to make our stay very enjoyable, 15 mins to patong beach, 25 to bangla street, free coffee, new facilities