Fuengfa Place is a 4 story building with no elevator. We were surprised to learn that they have no staff to help carry the luggage on the stairs. They wanted to give us a room at the 4th floor seeing that we are not a young couple. We requested that they change the room closer so the receptionist gave us one near the stairway on the 2nd floor.
The room was small and the bed was falling apart. Needed some gluing on some wood. There was a |1 x 1 sqm balcony but the view was not nice. Only roofs of the neighboring homes. The toilet was small and lacked partition to the shower area. There was no place to put the toiletries. As for breakfast, there was no breakfast buffet. They served only 3 kinds of breakfast which were American, Noodles or Rice Soup for 10 days that we stayed there. Choose only 1. For the drinks, choose only one! One coffee, one cup of tea or one glass of juice. Only one cup or glass! No refill! Well, one morning, they had a salad bar and I enjoyed that. But this happened only once. After breakfast, they had no staff manning in their restaurant! No cook, no server. Lastly, their customer service was the almost the worst we have ever experienced. When guests asked for a second cup of coffee and we say we will pay for it, the lady said no pay but would signal us with her hand not to tell anyone. Like it was our secret, making us feel like she was breaking a policy to do us a favor.
At the reception desk, they were not any better. We asked the receptionist for a taxi service to take us to the airport and she said the taxi will come in 20 minutes. 20 minutes passed and we followed it up and she said there was no taxi. After that, she approached us and she said okay, there will be a taxi in 10 more minutes and then made a face behind my back (my wife told me), an expression to show her displeasure and irritation by my complaint.
Wi+fi is okay. It is within the walled city of Chiang Mai. The price of drinks is inexpensive. They have free bananas and oranges for the guests and provided a place to hang up the laundry to dry at the balcony.