Hotel rooms are marketed with having a sea view. The first room we were offered had absolutely not a patch of sea visible. Second room had only a tiny bit a sea visible. Third room has appr 10% of the view to the sea. All other parts of the view is blocked by buildings or trees. After that we asked reception to arrange us a room from other hotel with a seaview. Hotel would have charged us for the first night. I would have just send the transaction back later on but unfortunately the nearby hotels did not have sufficient availability of real seaview rooms and in the end we decided to stay in the hotel.
Booking.com should police the hotels better to require hotels to categorize seaview and partial seaview rooms better. Hotel “beachfront” room category rooms have proper seaview, their usual rooms have partial seaview at best.
Hotel breakfast has the smallest selection of food items I have ever come across in breakfast buffee in Thailand. It does not serve any green vegetables like lettuce or tomatoes and strangely enough not also any Thaifood. Sure enough that would still be considered a good breakfast buffee in Europe but it is not up to the standard of any 3 star hotel in Phuket. Also there is food hygiene issue, there are lot of flies landing on uncovered fruits. Only salmon is properly cooled and covered against the flies.
Hotel wifi is dangerous and should not be used! Someone is running Fortigate attack tool to spy on hotel guests email connections. All IMAP connections are intercepted (email clients like outlook give unknown certificate warning, at which point you need to cancel to be safe). This means someone, most likely hotel sysadmin, is collecting email passwords and selling them on black market. I ended up using my mobile internet instead of hotel wifi.
This is first class hotel with strange shortcomings.
Location is outstanding. Hotel is in Kata center, but right on the beach. Views from the pool and restaurants are stunning.
The hotel has the best place on kata to enjoy the sunset on their second floor library room, where they serve you unlimited sparkling wine and canopies for 1300 bat/person.
Hotel has jazz singer performing and hotel organises cocktail receptions for the guest. Superb way to get acquainted with the other hotel guests.
Hotel has first class beach chair service where the hotel staff set up beach chairs where you want them, including bucket with ice water.
Hotel also has nice infinity pool looking to the sea. This pool has very comfortable large floating pillows. The pool is in the shadow, so it is very relaxing to just float on the pillows. However the colour of the pillows seems to be loose. My blonde hair girlfriend got green hair after floating on green pillow. I found that very funny, she did not.
Hotel room interior is really nice and functional. Hotel beds are comfortable. Rooms have all the amenities like safe, free water, etc. that you would expect from the first class hotel.