As an expat living and working in Bangkok, I go often to Krabi for scuba diving weekends. This is why I am quite familiar with the beaches and resorts here. Previously I stayed several times in Centara Anda Dhevi, a couple of times at Sofitel Phokeethra, and once at Nakamanda – all of them fantastic resorts with great service.
This time I chose Pakasai. Firstly – because it is close to my dive center. Secondly – I had always been intrigued by the positive reviews and photos of this resort. And thirdly – because it positions itself as environmentally conscious. So I booked myself in Pakasai via booking.com (I am a regular user of this online booking portal) and received an instant confirmation, as usual. I arrived in Pakasai late in the evening, taking one of the last flights from Bangkok to Krabi. Upon checking in, the head receptionist informed me with a big smile that they were fully booked for that first night but that they have secured an alternative room for me in another hotel – a “luxury” Krabi Resort. This was quite surprising, because I have never had a similar bad experience with any of the hotels in Thailand, Asia or elsewhere in the world booked via booking.com – until Pakasai! Especially in such a late evening hour, when I had no way to inform my dive center, it was very unpleasant and inconvenient. And the problem was clearly Pakasai’s, and certainly not on the side of booking.com service. Moreover, as already mentioned, knowing Krabi quite well, Krabi Resort is far from luxury (apologies to Krabi Resort).
On a positive side, after a short discussion with the head receptionist, magically she found an available room at Pakasai! It was a Chalet Suit – meaning an upgrade. My Chalet Suit, as I found out the next morning, had a nice seaview of the Aonang islands. This was, unfortunately, the only positive of my entire 3-night stay at Pakasai.