I would have given this resort full stars if not for the staff. Upon arriving, excited and ready for my staff I was greeted with a blank faced receptionist. I did see she was a trainee but honestly, there was not a smile or even a hello, she just waited for me to say "checking in?". It was the worst way to be welcome to such a nice resort. Even after she gave me the keys, there was no thank you or smile. It was a little off putting. The bellman was great though and more experienced. There are a lot of trainees on this resort and it makes you feel are there any people here with experience if you have a certain question ? You just want to be in good hand, you're on an island after all, and it felt at times as though I wasn't.
On to dining staff. This too was lacking unfortunately. I counted only one or two who smiled at guests, the others had blank expressions or just looked miserable. It overall didn't make me feel very welcome as I would've liked.
Even the manager- I saw him interact with a young woman. She was asking to use the phone and he wouldn't let her, as something had happened with her master card. She was distressed and he offered no service. She asked of there was another phone elsewhere and he kind of mumbled "I don't know, maybe by the cafe." How unhelpful to travelers. Please do better to be more warm, friendly and helpful to your customers.
The grounds were impeccably maintained. Very clean out doors. I did find a lizard in my room once but I suppose that is to be expected on the island. The breakfast buffet was wonderful. So delicious and a variety of food. There was a fitness center which was awesome and two swimming pools. The room was great and clean. The lighting was poor though, only one light bulb in the whole of the hotel room, a little odd with two little desk lamps.