Serene Resort

Poolområdet var jättefint och mysigt. Rummen helt ok.

Personalen var inte trevlig som Thailändare brukar vara. Väldigt tråkiga och inte serviceminded, det tog ned hela intrycket. Maten på hotellet var inte så god.

Bra medelhotell med fint läge nära strand men utanför värsta kommersen. Bra städning och frukost och bemötande av personal med ett undantag.

Bekräftade ej rum och gav oss fel, inga problem att byta till kommande nätter. Priserna i rest och framförallt utspädda drinkar vid poolen. Bemötande av receptionsansvarig ?

Mycket vänlig och hjälpsam personal. Perfekt läge, inte långt till shopping och stranden. Bor gärna där igen!

Very good pool area. Big brekfast buffé. In the center of Kata. The staff that cleaned our room should have an extra praise--always happy and nice. They really tried to share a smile and that was something we apreciate.

Since I had children I think the pavement outside the hotel was to a little bit dangerius because of the traffic and it was in a hill. Breakfast was not included for my youngest child which was under 12. No info about that in the webpage. The hotel need some renovation.

Hotellet var bra , lite slitnare än på bilderna naturligtvis , men läget utmärkt för oss som barnfamilj.

The natural environment

During I did my booking, I had mentioned to get the lower floor due to no lift available because my parents cannot climb so high but they did not arrange for me. I ask to change the rooms but also not arrange for us. The other things is I ask for a late check out of half an hour 12:30pm due to we join a half day tour from 7am to 12pm but they also cannot allowed & ask for a late check out of 600Bht, Therefore we got to forfeit our day tour of 6 of us amounted 12000 Bht. I really feel so sad of this.

The Serene Resort is a great location for access to Kata and Kata Noi beaches plus Kata town. It is nicely away from the main hustle and bustle but still just a short walk to the many restaurants and shops. The breakfast was fresh, tasty and varied plus the hotel pools were great for relaxing and keeping cool. The rooms were spacious, well equiped and cleaned to a high standard though some of the decor and fittings were a bit dated. Staff were always friendly and courteous.

Low rates, close to beach, shopping and dinning areas. Pool was good for the hotel rates we paid for.

No free internet. No elevator makes it difficult for elders and young children.

Good Staff and excellent choice of breakfast. Good Value for money and ideal for family with kids. Easy access to sightseeing trips, shopping and beach areas. Would stay again

Some rooms are not conveniently located and may need climbing of upto 80 stairs to reach room. Some room have poor view and do not face the pool nor beach. Improvement on pest control is recommended as resort is in a tropical jungle and involve walking through open areas.

Staff were very friendly and there was a massage place on site. Food was good also.

Cleanliness and the atmosphere. Feels like you are on honeymoon with friends:)

breakfast can be improved

The Serene Resort is very good value accommodation with 2 great pools, a restaurant and clean comforrtable rooms. It is close to Kata Beach and the local shops.

it was a well run resort