Sugar Palm Grand Hillside  

I booked a run of house room but was upgraded to room with pool access. The room was spacious and well appointed, with nice small pool accessable from the balcony. Comfortable bed, nice and soft bathroom and beach towels, kettle in the room for complimentary tea and coffee. Good location (not on the beach, but on the hill really close to the Kata beach - 3 min. walk down the hill).

The only thing that I did not like was that my room was not very clean and had a really bad and very strong smell of cleaning chemicals the first and second days of my stay. Also upon my check out I was wrongly accused of having broken one of the glasses provided in the room and was requested to pay for the glass. They should really check on the employees in their house keeping department as they not only do a sloppy work (not very clean rooms), but also try to cheat by wrongly accusing guests of damaging hotel's inventory.

The location is perfect, a bit higher on the hill which gives you a nice view of Kata Beach. Many restaurants and bars within walking distance from the hotel. Very pleasant swimming pool with several levels which makes you feel that you are alone there :)

We did not like the fact that the elevators to take you down if you have one of the rooms up the hills are hard to find and the floor numbers inside them are very weirdly indicated... Don't press 4 if you want to go to 4th floor but press 7... So until now I still don't really understand it...

The rooms were luxurious and the location in the mountainside is quite unique

Cable vision was not working properly. The french channel was not functional 8 days out of 10 .The same with CNN anad yet the russian channel had no blackout

Nice and central. Close to shops. Good swimming pool.

It was so lovely to have beach view. They had many swimming pools which was excellent. Breakfast was good.

My room on the floor had few spots which could be easily cleaned.

The location was very close to Kata beach. The room was quite big with a balcony having pool view and limited sea view.

Our room was away from the reception and breakfast room and we had to change two elevators and walk a little bit to reach the room.

Was nice

They did not want/were not able to call a taxi after I checked out... Had to go to the taxi stand in the village with my luggage and find one

+ The pool access in the room it's just great + a lot of facilities, like a mac mini + nice bathroom, with shower and bathtub + modern design

- Poor English - they forgot to arrange the pick up from the airport! - it's hard to get to the room

I did not like the hotel at all. A total waste of money.

The pool outside the room, the vista looking directly into the hills. Flowing water. The room layout and equipment. Quiet(ish) and relaxing ambience. Gardens

The internet was temperamental. The finishing off of some parts of the buildings were poor. The complicated lift accesses.

The room service is very bad. And the attitude of reception is not good.

Very bad . dont waste your money.

It was very affordable, modern accommodation. Having direct pool access off our rooms was fantastic and being able to have two rooms side by side where we could access both rooms from our pool entrances was also great. The staff were friendly and helpful. Having free internet access was also useful. The location was ideal, close to shops, restaurants and the beach.

At a quick glance the accommodation appeared very modern, at closer inspection it actually appeared unfinished or poorly finished. Alot of the room fixtures were poorly attached, faulty or broken. Although breakfast is offered until 10.30, we found that if we arrived to eat much after 9am the food was limited and often not replaced as it ran out. The outside area between the lobby and the lifts was extremely slippery when wet.

The distance to Kata Beach and the Bus to Phuket town is less than 4 min away. The pools were nice to be in as they overlook the Kata Town, mainly like the idea of pool access.

The pillows smells funny, but I think I could have gotten it changed. Most of the food there is only in cafe and restaurants, no roadside stalls or local cheap eats,making 7 eleven and their susages the cheapest quick bites in the area. Items and food relatively more expensive than patong or phuket by 100%. The climb up the hill to the hotel after every beach visit was a bearable inconvinience