Sugar Palm Grand, Hillside

Good food,staff friendly,good price

garden

The staff were very helpful and the facilities were amazing. Beautiful swimming pools and the breakfast was lovely

It was a bit of a trek to get to our room as there is no lift - we were staying way up at the top but the guys at reception were very good giving us a lift - i understand there will be a lift soon which would be good!No restaurant either for evening meals but food across the road in The Orchid restaurant i think it was called was very good and there are plenty of restaurants around

The rooms were fantastic. the Grand Jacuzzi Deluxe room was very spacious and the jacuzzi bathtub placed in the balcony was awesome. It's like having a soak in the open air.

The pictures posted pertaining to this hotel does not do it justice. The pictures should be improvised to reflect what customers would get. I did not think much of this hotel prior to the trip, but when i was there, i was very impressed with the Grand Jacuzzi Deluxe room.

the hotel was very fair, the reasonable mini bar prices, large bath, plush design, all helped to create a warm relaxing atmosphere.

A later breakfast window would have been nice - maybe until 11am.

The only attraction is the pool.

The airconditioner was as noisy as the tractor, constraction work during the day didn't stop for a second, the jacuzzy didn't work, breakfast was awful!!

Definitely, will stay in this hotel, the staff are very friendly and helpful.

Have to walk up the hill to our hotel room.

brand new hotel (opened in beggining of 2009) well-designed in minimalizm style, good view, free internet, the price was unbelievably low, rooms with direct access to pools, 8 levels of enlighted pools

still under construstion - sauna/steam is being built, no spa at the hotel, hilly location asks for patience when you wait for drivers who drives you up on a hill (guys are quite lazy)

I liked the design of the room and the decor. I also liked the optioned offered in relation comfort i.e. Jacuzzi and swimming pool easy access.

I was amazed that the jacuzzi facilities is outside the apartment, where anyone in the public can see a guest take a jacuzzi bath!

I paid only 990 Baht per Night for a Hotel Room that was easily worth 150.- USD or more.

some construction going on

It is a very nice hotel, worth every BTH. The staff are friendly, rooms are clean and comfortable. You can enjoy your holliday.

The rooms were exactly what the pictures on the website were. No hidden angles! The room was fantastic by itself with a bathtub in the Grand Pool View. The staff were extremely helpful and friendly. I'll be going Phuket definitely again and will choose this hotel again! hopefully for a good offer price.

No. I really really liked this hotel.

The decoration and the swimming pools.

Good value for money and thats all

Hotel rooms located on the slopes of the hill and . Have to rely on buggy everytime you want to return to the rooms. Buggy drivers expecting to be tipped everytime you use them. You can also chose to climb the stairs and using the slopes everytime you want to get back to your room. Hotel staff (reception and breakfast staff) pretends they do not understand English even though I am sure they do and this becomes an excuse for them not to give you good service. Hotel reception have no initiative and have to be challenged to get the service needed. A simple request becomes complicated for them and difficult for you. Service from hotel staff is found wanting. One of the worst serviced hotels I've been to.