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659 Silom Soi 19, Silom Road, Bangrak, 10500 Bangkok, Thailand – Show map
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101 verified reviews
They speak your language!
The Heritage Baan Silom's staff speaks: Thai, English
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Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is available at a location nearby (reservation is needed).
Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Safe, Shops (on site), Non-smoking Rooms, Air Conditioning
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 10 years stays free of charge when using existing beds.
One older child or adult is charged THB 600 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 102 reviews
Value for money
Show reviews from:
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Having stayed twice before we liked the location and it used to be good value for money. It has quadrupled its prices in 5 years and become very down at heel - not much to like !
Very hard uncomfortable bed, leaking airconditoner into suitcase, tv not working,no adaptor plugs - told to go and buy one. Inedible breakfast with no service, only 2 old dirty pillows on double bed. Expensive. Broken tap in bathroom.Overall Bad experience
Location, good value for money
Couldn't make an international phone call from room or lobby
Poor light in bathroom The antique style bathtub was very difficult to take a shaver without water splashing
I like to walk and all the areas I wanted to see were a short walk. Nice restaurants around the hotel. Staff were courteous and not intrusive. Dining area I did not use as all they could offer me to drink was bottled orange. Sad but true.*
I did a course at the Jewellery Trade Centre, and only had a three minute walk every day to class.
The Location and the size of the room
Wi - fi is poor in the room. The Hotel asks more money than the actual fare for booking the Taxi for airport and the check-in time is14.00 hrs.
Staff, Location, Interier, Cleanliness, Value for Money
Air Conditions, (not working properly or dropping water), Wash Basins, too narrow
Nice bright room, very relaxing. Great location, not far from the Chao Praya Express and the BTS
A bit noisy at night.
Staffs are helpful
Room walls very thin can hear everything next door. Breakfast is nothing special just coffee and some fruit. please don't tell us this price is including breakfast!!
You cant change cancel or modify yur booking once u booked. Its amazing part of the hotel if modify/cancel booking you have to pay the whole charge of the room????????
I liked flexing my arguing skills with the management.
They tried to double charge me for entry into this room. As it was 10pm I was tired. Although i could have given them more money to make it easy, my disgust at their greed made me stronger. It took 1hr30mins of fighting corruption at reception to get the room. I won! Hooray! : D
I like they were cunning and cheated us out of our money. That was very nice actually.
When they move you to another hotel after moving you around 4 rooms. When they never apologise for the inconvenience. We were ruined because we couldn't sleep for 5 days. How low can customer service be? No discounts, compensation.. not even an apology. . Nothing from them, not a bean
i only liked it because it is in Silom,next door to and irish pub with good food and very easy to get a cab to nand from the attractions
no lift,also it says breakfast included..what they dont tell is that the breakfast is coffee and toast...if you want cooked breakfast it is extra
I like the concept of heritage.
-Smelly. -At night I heard terrible noise (fighting) neighbour room. -Water heater at very not in hot temperature. -Last day at our building there is no power and water supply.
Good location.direct in the heart of BKK also a few mins walk to Surasak BT Station or Saphan Tak Sin station.quite convenience for traveller.
staffs are not really helpful with information. Need to be trained with Check in and check out standard. Also no room or hotel orientation. The hotel is good in itself don't let the staffs turn every thing bad to the good quality of service.Front desk need to learn front office service procedures. Bell man need to help more waiting until I'm asking for help. I hope my feed back will goes to GM or HM of this hotel caused I love the hotel and want to be back soon. so I hope my next stay on 17 of June 14 is going to be better.
The staffs are helpful, location quiet.
Too far from the train station.
100% gay staff....
The location was great. A 15 minute walk from Patpong, shopping centre and a market.
We had two stays at this hotel. The first one was the beginning of February. This stay was okay, everything went good, so no complaints. We liked the location a lot, so we decided to come back here for our last days in Bangkok before we flew back home. Our second stay at this hotel was a disaster. We booked a room with breakfast included. It began when we had to check in. This young guy was helping us and for some reason he was giggling about everything. He clearly did not know what to do, because he kept on forgetting things. The only thing he was focused on was to get the 500 baht deposit for the room key immediately. We tried to ask him if he wanted us to pay for our stay as well, but he didn’t understand the question so he started giggling again and kept on asking for the deposit. So we gave him the 500 baht and we decided to pay for our stay later. He gave no further information what so ever. He was clearly not interested in helping guests, because he was very busy with his Facebook account the whole day/evening. Not minding at all if the guests were able to see this or not. The concierge guided us upstairs and told us a thing or two about the room. By the time the concierge went downstairs again I noticed that no one has told us anything about breakfast. I went down to the desk to ask about this, time etc. The congierge told us: ‘breakfast is from 06:60 till 10:30”. The next morning I went down for breakfast at 10:10, and the restaurant door was closed. The waiter from the restaurant told me that there was no breakfast anymore after 10 o’clock. So I told him that his colleague told me the night before that it would be till 10:30. When I was having this discussion with him, a waitress from the restaurant came to ask what the problem was. I explained it to here. Then she said, 3 times, that breakfast is till 10:30. SO WHAT IS THE PROBLEM THAN? Let me have my breakfast. Its 10:15 now, we wasted 5 minutes on talking about this.
staff. and should have a lift.
I just like the grafic style of the rooms.
Great location, lovely hotel.
We had booked 2 nights at this hotel a long time ago. On arrival we were told that we had to spend the first night at a "sister hotel" which allegedly had the same standard as the Heritage Baan Silom. The reason for this was that the rooms had just been painted and were smelling of colour. But I believe that this was only a pretext and that the hotel was overbooked in reality. When we arrived at the new hotel we were terribly disappointed: it was a much cheaper place and, worse, it was in a poor location, far from Silom area. When we came back after midnight on the last day of the year, we could not even drink a beer - there was no minibar in our room, and there was no alcohol available downstairs either; the fridge with the water and beer bottles on sell had been locked; really a shame! The more so as we were in the middle of nowhere - no bar nearby to take a drink, just nothing! I got really angry when I found out that we were billed the same amount as we should have paid for the Heritage Baan Silom. When I complained, the front staff girl talked to the owner on the phone and then reluctantly gave us the money back, but from her own purse. She said that she would have to pay the difference herself. I did not believe her, it would have been too unfair if the owner had really blamed her for the incident and forced her to pay for it. But - she tried hard to put the blame on us and give us a bad conscience. Since the whole incident had been very unpleasant and the fault of the Heritage Baan Silom, I was very disappointed about it. Other than that I can recommend the Heritage Baan Silom where we could at least spend the second night. Lovely room, great location and very quiet. Our stay would have been perfect if we had not been billeted out the first night.
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