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Show map Centara Grand West Sands Resort & Villa Phuket

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Newest reviews for Centara Grand West Sands Resort & Villa Phuket

  • Eddy
      Hong Kong
    August 15, 2014

    -Very near the waterpark -Friendly staffs

    -A very small swimming pool near the rooms, bigger pool near the beach a bit far. -Location not convenience, nothing around.


  • Peter
    August 14, 2014

    The room and beautiful gardens. Also enjoyed the water park and pools.

    The price, over priced meals, breakfast.


  • Sameh
    August 10, 2014

    The splash jungle

    No proper restaurants ... Service very bad serivice took minimum one and half hours... They removed good from room as they dont have any tables they had to come take it as we are a family of ten so all were in one room they took the food and kept it outside from 8 pm till next day 4 pm after we complained about the smell same thing happened the day after. A glass broke and they sent a guy to clean with his hand... I called the operator and asked them about yhe restaurans in the hotel they they recommend one so we went walking long distance and it was closed.... OVERALL THE WORST I HAVE EVER EXPRIENCED i recommend ppl to go for the jungle but never stay in the hotel it i like dorms. Keeping in mind i booked a suite and a family room.


  • Claire
    August 6, 2014

    Loved our villa with private pool. Staff were extremely helpful and friendly.

    We waited 45 min for buggy to come for breakfast. We would have walked but had our elderly mother with us who could not walk so far. Breakfast was extrely busy and it took along time to get a table. It was a long weekend so maybe just bad timing for us.


  • Shahryar
    August 5, 2014

    The Staff were absolutely wonderful.Splash waterpark was the highlight of the trip.Breakfast was great!The two bedroom luxury suite was superb.This was our second time here & we will be back again !!!


  • Warren
    August 3, 2014

    All of your staff are very friendly and helpful. Beach front pool is great. Gardens are nice and well cared for.

    Very noisy and rude chinese. Planes are loud at night. Beds are very hard.


  • Zoe
    July 20, 2014

    We were upgraded to the 2 bedroom suite which was fantastic, comfortable beds and very spacious. The staff were very friendly, the grounds are stunning with many beautiful flowers/vegetation. The breakfast was great and the water park is excellent.

    Restaurants too expensive and they add 17% tax/service fee to the bill. We mainly ate outside resort at "Sunshine" restaurant, very good food.


  • Anonymous
    July 16, 2014

    The water park within the resort, and the pool villas was great.

    The food from room service was cold, and took a long time to be delivered.


  • Donna
    July 16, 2014



  • Chaipat
    July 14, 2014

    There are small breakfast room compare a lot of guests and quality of food is not good like as 5 stars hotel.


  • Manish
      United Arab Emirates
    July 13, 2014

    splash jungle , layout of the resort and the size of the rooms. I had booked a 3 BR Pentouse pool suite.

    food quality was average B'fast buffet was very average Club lounge food and snacks offering was way below what one gets in other hotels. Housekeeping was lacking . rooms lacked design and 5 star elegance , though their size and layout was nice.


  • Neshmia
    July 13, 2014

    It's a beautiful hotel.i love the spacious rooms etc

    The water park had changed the rules. They dint let my 11 year old son ride on boomerang & whirlpool.he has been going on them since 3 years & was v upset that they dint allow him this time.he had been looking forward to it since one year.centara must inform regular guests if they change rules


  • Nahla
    June 7, 2014

    We liked the layout and landscaping of the hotel.

    It's not clean. Corridors are noisy. Communication with staff was difficult as the frond desk officers doesn't speak English well.


  • Ibrahim
      Saudi Arabia
    June 7, 2014

    Everything was amazing. I love this place


  • Robert
      United States of America
    June 1, 2014

    Pools, beach, water park beautiful gardens

    Restaurants were too expensive, airport too close and noisey


  • Stephen
    May 4, 2014

    Close to the airport


  • Anne
      United Kingdom
    April 20, 2014

    The staff were friendly and trying to be efficient but mislaid my passport and cleaning staff failed to remove hairs from bathroom so we checked in to someone else's dirt.

    Blocked toilets, mouldy sun loungers, blocked shower plugs, dirty stairwells, runway next door


  • อรรณพ
    April 18, 2014




  • ปฐมนต์
    April 15, 2014



  • Ryan
    April 13, 2014

    Free upgrade

    Restaurant very pricy


  • Joanne
    March 22, 2014

    We were lucky enough to be upgraded at no charge to a private pool villa which was amazing. This resort is beautiful and will stay again.

    If you need a taxi book it at least half an hour earlier than you need


  • Timo
    March 14, 2014

    Clean, nice hotel, with restaurants and a very large area, even a water park. The staff was very friendly and helpful. Good breakfast. Suits fine for a longer stay, because the rooms have small kitchen etc. Close to the airport, so fine also for a short stay, e.g. an early flight etc.

    Everything was fine but the hotel is quite "plain", no character, just like any other big hotel. Quite crowdy, a lot of small children. The beach is very long, but not very attractive. Quite far away of everything, except the airport.


  • Linn
    March 8, 2014

    Waterpark next door :) nice pool, great SPA.

    Expensive food, dirty, in the middle of nowhere. No shopping or going out.


  • Anonymous
      United Arab Emirates
    March 4, 2014

    Nice quite resort. Good for kids. Nice big room. ( small suite). Most of the staff friendly.

    The bathrooms were a bit smelly. We changed two rooms. The sunset breeze restaurant staff everytime we went there, 5 times, made mistakes on our order.


  • An
    March 1, 2014

    Close to airport, lots of activities available, great for kids.

    Location only good if need to be at the airport early otherwise nothing around the resort. Splash jungle staff was rude and seem just stare at customer who approach them for assistance.


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