You pay the highest rates in town and get, in return, terrible service. Not enough people in restaurant to clean tables, I found myself often balancing plates in my hands next to a dirty table, waiting for someone to show up and clean it. Except for some very few, like the lady who handled my check-in, staff was disrespectful and dismissive. Calling from room was useless since no one answered the phone, unless I called massage spa or tour agency (one of the paying services). Rooms are not sound-proof, so when the neighboring hotel had its entertainment nights, with sound blasting at highest levels, even at 10pm, I had to put up with it until it ended. Complaints of noise to the hotel were met with derision and shrugging shoulders. Upon insistence, I was told I would "get an upgrade" and be moved to the opposite wing of the hotel. The so-called upgrade was, in fact, a smaller room with no view (the original had a balcony). And the food, although overcharged to the point of being ridiculous, was not tasty. Pretty much every single alternative restaurant near the hotel had better food at more reasonable prices. Sadly it is a gorgeous structure run to the ground by awful management and service. I strongly, strongly recommend not staying here, as the cost/benefit ratio runs among the worst I have encountered.
Location was good, security was tight, facilities were top level. The young man at the egg table at breakfast was very nice and attentive.