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Newest reviews for Iberostar Saphir Palace

  • Abdelhak
    August 21, 2014

    Close to the beach...

    No internet No good a.c No coffee facility No helpful staff Lift ( elevator ) not working all time W.c not comfortable I missed my dinner two time because they close it early...


  • Anonymous
    August 7, 2014

    Good situation, food choice, quiet and relaxing.

    Checking in was awful, first rooms were very far from lift (2 mn walk), conditoning didn't work in one. Entertainment is aweful, especially at nights.


  • Tedjani
    August 3, 2014

    Have one problem they no wifi in the hotel


  • Barbaros
    July 11, 2014

    All staff perfect and helpful...Especially reception and pool staff. Beach is very good... room is big. Meals are very different for my taste but good... İf you wanna silence and beauty sea you should choose it...

    Hotel need to renew... a lot of equipment is old and dirty.You should have chance to find a chaise-longue. Because there are not enough for guests... Other thing is disappointment in the hotel salers.Like a tour salers and tattoo maker. I had worst boat tour whereby hotel tour saler...


  • Sofiane
    July 10, 2014

    The open buffet

    broken refrigerator we have spoken to the reception and it was not fixed we feeled ignored ..we was surprised that the internet was limited and we can't have connection in our room internet is only available in the hall way wich surprised us a regular hotel with 3 stars would have connection in all rooms so for a 5 star hotel it's deceiving ..the stuff is only taking care for foreigners and non arabs ..the water and other drinks are saled during lunch wich is surprising


  • Daniel
      United Kingdom
    June 25, 2014

    We went all inclusive and the food was great. Drinks were okay, we enjoyed a few glasses of rosé with dinner and there was the usual selection of local spirits and on some nights cocktails! Staff were very helpful and the hotel kept clean. Child friendly hotel and good entertainment in the evenings.

    Rooms were a bit dated and on some days were not cleaned until late afternoon. Our room phone did not work and was not fixed during our stay. The room key only worked intermittently which meant regular visits back down to reception to get into the room. Whilst the beach was close it could have done with sweeping in the mornings.


  • Julie
      United Kingdom
    June 17, 2014

    The rooms were very clean comfortable & spacious The choice of food in restauraunt was excellent The spa was totally amazing, one of the best I have been to The staff was very friendly & always happy to help you so too were the animation team they all work really hard & deserve a really big thank you

    The wifi could be improved as the signal wasn't good all the time


  • Katarzyna
    June 17, 2014

    Everything was perfect! I only can recommend this hotel


  • Amer
    June 10, 2014

    The rooms are amazing.

    The staff are very nasty.


  • Anonymous
    June 1, 2014

    Staff super friendly

    Very small tv thats at least 20years old and image is half visible. Un-exceptable. Impossible this hotel is 5 stars. 3 at the most. Unless you have beachfront room impossible to sleep as huge noise come from the bars accross the road from 11 until 3 in the morning. So so so loud. Unless you decide to stay only in the hotel DO NOT GO TO HAMMAMET the tunisien are so rude and mean and constent hustling and the most discusting beach and streets i have ever seen. DO NOT RECOMENDE TO ANYONE. However this hotel is the best value in hammamet and staff are super friendly.


  • Kherfi
    June 1, 2014

    evrything was perfect thnx we will come again


  • Marouen
    June 1, 2014

    - I like the staff very friendly and helpful. - The swimming pool is good also. - The Beach view is excellent to relax. - The location of the hotel is very nice, very close from attraction park Carthage Land and Medina, also from Marina Yessmine Hammamet. - It's recommended for family.

    - The animation is fair not what I was expecting from a 5 starts hotel. - The food is very poor. - I have just a global evaluation from my point and my experience of view it's a 4 starts hotel and not 5 starts. - One remark for the tourists coming to visit Tunisia, please stop taking beach/pool towels with you cause the poor stuff will pay the price, with all my respect for others.


  • Ashraf
    May 21, 2014

    Everything in Ibrostar is fine


  • Anonymous
    May 18, 2014

    Location and facilities

    Maintenance, cleanliness, food


  • Adel
    May 15, 2014

    great hotel


  • Anis
    May 13, 2014

    This hotel is not for disabled persons. It is not adapted for persons with wheelchair and this is not mentionned before you reservation on your website


  • Tecel
      United Kingdom
    May 13, 2014

    Central location Food variations Helpful staff


  • Walid
    May 6, 2014

    the food was extremly bad; the service; the indoor swimming pool was supposed to be warm however it was cold; I have warned the reception and they promessed the next day they will do there job, however, it was the same problem. At the end of the day we had the worst experience ever we had in a suposed to be a 5 stars hotel. It was a nightmare.


  • Anyss
    April 29, 2014

    Clean, safety and honest

    For a five stars hotel it is very normal And very limited activities .... Personnels not serious like the barmans


  • Julie
      United Kingdom
    March 11, 2014

    The rooms were of a high standard & comfortable. The animation team were friendly & nothing was too much trouble.


  • Karen
    February 25, 2014

    I love the room with the sea view, I love the bath and big shower, the food was very good, the location was good and we all had a wonderful time. Great hotel, great staff, highly recommended.

    The entertainment downstairs was a bit loud if you want an early night.


  • Nabiel
    January 28, 2014

    The room needs to be refurbished to meet the state of the art. For example the TV is very old style. The hall as we'll.


  • Ahmed
    January 21, 2014


    Poor room facilities No mini bar No wifi Small old TV Basic equipments


  • Anonymous
    January 10, 2014

    Good location in front of the beach and 10 dinars trip by taxi to Hammameth. Clean.

    Lack of variety at breakfast (good omelettes and bread, very bad COFFEE, pastries and marmalade) and dinner: every night lentils soup, cuscus, lamb, chicken, vegetables, some pasta and salad. Dinner finishes at 9pm. In the leaflets it says that room service finishes at 10pm, but it does at 9pm. When we complained, the staff just said we were right and they already knew (but they don't care and won't bother to change the leaflets). Not helpful staff: they act as if they were listening to you but they ignore you. Towels with oxide stains. We went in January and the hotel was almost empty. The whole area (Yasmine) was empty. We didn't used the spa because it didn't smell clean.


  • Abdelhamid
    December 27, 2013

    Excellent location

    The bed was not comfortable


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