The hotel is a bit tatty in places and is in need of refurbishment. The gardens are of mixed quality - in some areas, there are beautiful plants and its clearly well cared for; in other parts (like outside our room) it's a bit untidy and rather dead looking. There are very few sea view rooms and to get one, you need to pay a supplement. These rooms aren't bookable through booking.com though. Our room was made up as two single bed despite booking a double, which was clearly visible on the hotel voucher. It was changed into a double when we queried it the next day though. It's probably best to clarify/double check at reception when you check in to prevent misunderstandings. Until we started tipping, the service at times could be a bit slow and unfriendly. The spa is not that luxurious, is in definite need of an update and for some treatments you need to travel to another location for (which they don't tell you about when you book). The staff are nice and friendly though. We had various massages and a few hammams which were relaxing. They could do with a different oil though as the one they use for the massages is so sickly sweet smelling. The other comments about the massages not lasting an hour are accurate - all six of ours lasted 45-50 mins. They also leave the doors to the massage rooms wide open during the treatment, which is strange but more annoying because there is often noise from staff doing things in the hallway/other areas - not so relaxing! Also, the music volume and style is changeable so one day there could be something spa-like at a perfect volume (relaxing) but another day there could be a weird blues guitar/jazzy style number playing at a loud volume (not so relaxing!). I don't understand why the staff don't notice this. You may also be pressured into buying packages/more treatments when you book. The Thai restaurant is average.
The beach is beautiful - soft sand, clear calm sea with plenty space (other than at weekends when beach/pool club members come, then it can be quite crowded). The beach bar and restaurant are also great. Delicious food, friendly staff and wonderful beach side service - food and drinks. The food in the buffet restaurant is high quality and well prepared. There isn't the wasteful amount of choice you see in some buffet style hotels which is good as what is there is fresh, well cooked and tasty. Breakfast is served outside in a courtyard with tables surrounding a huge palm and is nice: crepes, omelets (both cooked to order, as you like), fruit, cereals, eggs, hot dishes, bread, cheese, various fresh juices. The coffee isn't great but there is loads of choice of teas. The Chiraz restaurant is excellent - fresh ingredients, good service, flambe steak at your table. Highly recommended. Room service is very efficient. In general, the waiting/serving staff are friendly and helpful - a bit of tipping (5 or 10 dt here and there) goes a long way! The Tunisian economy is struggling at the moment and I think people appreciate a little extra here and there. If you can afford to stay in a five star hotel, I guess you can afford to tip staff that work there. The rooms are large, spacious and clean - housekeeping do a great job and leave beautiful fresh flower/leaf patterns on the bed. All rooms have a terrace/balcony although few have a sea view. Speaking French helps but most staff also speak English. The Pool bar at night is cool - clearly where the beautiful people from Tunis, Hammamet and beyond come out to play. Nice cocktails, although they are pricey which I guess is to be expected. We ate there one night, a buffet for the Ramadan sundown feast (iftar), and it was delicious. You can get wifi in most areas of the hotel. They are trying hard and clearly cater for a wide range of people - the cool pool bar with music for the younger crowd.