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Newest reviews for Best Western Empire Palace

  • Yongjing
      China
    September 4, 2014

    good location

    breakfast needs improvement ,stayed for 8 nights, everyday the breakfast was exact the same

    7.9

  • Anonymous
      France
    August 21, 2014

    Location

    I do not recommend this hotel. I did not get the room I have booked

    5

  • Dr.
      Germany
    June 24, 2014

    There was no CNN and World Cup match available on TV. The TV provided in the room was a very old one. The electrical socket outlet in the room was not working. Room rate is rather high and facilities was bad, and with no swimming pool or gym. Service was not good.

    3.3

  • Harshad
      Canada
    June 9, 2014

    Very friendly and helpful staff. Excellent location. Within walking distance to major attractions. Public transit at doorstep.

    9.6

  • Zuraimy
      Malaysia
    June 3, 2014

    The staff and the location are superb!

    The room we booked was a suite room, but the room we got appeared to be small for a suite standard and for the price we paid.

    8.8

  • Ian
      United Arab Emirates
    April 9, 2014

    Location, friendly staff and good breakfast

    Relatively Quiet era however Walls/doors thin don't expect to sleep late woken both days by the noise from other guests on the floors and central stair well

    7.5

  • Anonymous
      Netherlands
    March 2, 2014

    The location was perfect. The beds were very comfortable. The rooms were clean.

    Part of the(young) staff was more interested in their friends/colleagues then the guests The breakfast room was not as promised on the roof terrace but downstairs, and was very small. Breakfast was not so varied and could have been more extensive.

    6.3

  • Prudencio
      Philippines
    February 5, 2014

    The hotel though small is very accessible to all major sights in Istanbul. first time guests though have to walk through a small alley from the back end of the hotel to reach it coz taxis are not allowed to pass through in front of it. The hotel guest relations manager, maznah?, was also fun to talk to. Good listener. thanks.

    the restaurant outside (leasing from the hotel) should have arrangement with the hotel to have food bills charged to the hotel in case the customer doesn't have much cash with him or her.

    7.9

  • Anonymous
      Austria
    December 18, 2013

    Just location.

    We stayed at this hotel for 3 nights. We were told that they will daily give us bottles of complimentary water. But we got them only the first day. The room was not cleaned therefore I complained at the reception, but they just changed towels and did not say any apology. We had to sleep uncomfortable night in this dirty room. The star of "Best Western Empire Palace" is 3 or less, I believe. In addition, there was NO WIFI connection on the first day and on the second day I could use it but its speed was slow and the connection was often cut. We are not satisfied with this service and that was really a pity.

    2.5

  • Anonymous
      Finland
    October 7, 2013

    excellent location, all major sights within walking distance, friendly personnel

    lot of traffic noise (tramway under your window) especially when accommodated at the first floor

    9.2

  • Rabih
      Lebanon
    September 7, 2013

    location is great staff is very friendly

    room is very small, no facilities and low value for money

    5.4

  • Ernest
      United Kingdom
    August 21, 2013

    Locality close to the majority of highlights in the old town

    Breakfast could have been better& small reception. Roof terrace disappointing compared with pictures on the Internet

    6.7

  • Shirley
      United Kingdom
    August 19, 2013

    the friendliness of the staff and their willingness to help. in the room everything was clean and everything worked!

    there was no lounge for guests only 2 shallow drawers in a double room

    8.8

  • Anonymous
      United Arab Emirates
    August 18, 2013

    location is good.

    everything except location.

    4.6

  • Joe
      Canada
    July 22, 2013

    The location of the Best Western Empire was excellent, we could walk to the Mosques, Bazaar and Topaki Palace. The staff were friendly and very helpful. The breakfast at the roof top restaurant had a good selection and provided a little solitaire from the hustle and bustle on the street.

    The restaurant next door would be open to the early hours with laughter and cheering. We were are able to accommodate.

    7.5

  • Anonymous
      United Kingdom
    July 17, 2013

    Very centrally located clean and comfortable hotel with a great roof-top breakfast area. Can walk to most city attractions and many good restaurants are also nearby. Tram line is right in front of the hotel if you don't want to walk!. Hotel staff were very helpful and can arrange airport pick-up/drop off.

    Nothing.

    9.2

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