Best Western Citadel Hotel

Great breakfast, comfy room. Everybody was very kind and gentle. it's a 10 minutes walk (top!) to the Blue Mosque and it's in a good neighbourhood to walk in the evening.

Very friendly and serviceminded staff. Receptionist always available and helpfull. The location couldn't have been better. Seaview, Marmara, from the hotelroom and every major attraction in the city in walking distance. Spice Bazar or Grand Bazar about 35 min. All others whithin 10-15 min.

Excellent location, with friendly and helpful staff and good standard of food, comfort, cleanliness and comfort.

There was a misunderstanding about the terms of the package over whether or not a dinner was included. We sorted it out amicably, but I recommend the hotel should make the terms more clear.

quite ,clean,comfort,welcome staff,nice view,near ferrystation,and seaview,,,,,,,

far from city center

Only a 5 min walk to the city centre, Sultanhamet, Topaki Palace, Blue Mosque and St Sophia. Rooms were small, however you don't go to Turkey to stay in the room, but were very comfortable. Room had a nice view of the water and breakfast was good. Very comfortable for a short stay. Staff were nice. Note that not all rooms face the water.

At the time of booking, the hotel offered a one way transfer from the airport. When we arrived, there was no transfer and had to make our own way to hotel. The hotel manager apologised and was happy to give us our return transfer.

the view from the resturant and the location

the room was very small for family

Location, Sea view

I had my family arriving before me, so the hotel promised a free (included) airport pick up, and my parents just waited two hours in the airport for nothing. This was a very annoying start. Rooms are tiny, we had a triple room which was a double room with extra bed, the room was recently painted so paint smell was clear. Staff barely speak English. This is no fun Hotel, stay there only if you intend to spend all your day outside. The breakfast is tooo repetitive, for Turkish coffee you pay extra.

The breakfast

I stayed for 2 nights with my family, I like the position of the hotel, the room was clean and tidy with amenities. we booked a triple room but they upgrade us to suit without any extra money to pay. I also like the terrace area

the staff were not friendly and always upset. cleaning of our room was late till 4 pm, the air condition didn't work when we recieved our room, they sent us technician after we complain and he washed the filter of the split it was soo dirty. these things should be done regulary to all the rooms, although he was so unfriendly and left the room while I tried to understand what was rong with it. but after all they did thier job and the hotel is good .

Everything. The best was view from the room.

truly i liked everything's...specially the sea view ,and the ships in the early morning , walking 2 sultan ahmet camii , 2 old bazar and 2 all town center ...it really was unforgotten holiday , i hope 2 be there again soon...( *^_^* )

again the alevator problem , because it's hard 4 sick ppl 2 use the stairs ..

The Hotel has a very good position, very close to all museums. The personnel is very hospitable. From the balcony is a very good view over Bosforus. Breakfast is good. Rooms are very clean.

There is a lack of parking area. The car was parked on the street in the back of the hotel, however there is a secure camera system 24/7 watching that area.