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Best Western Citadel Hotel
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When would you like to stay at the Best Western Citadel Hotel?| Room type | Max | Rate |
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| Single Room 21-Day (Advance Purchase) |
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Show prices |
| Double Room (21-Day Advance Purchase) |
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Show prices |
| Single Room 14-Day (Advance Purchase) |
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Show prices |
| Double Room (14-Day Advance Purchase) |
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| Single Room |
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Show prices |
| Double Room |
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| Triple Room |
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| Suite Room |
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General
Restaurant, Bar, 24-Hour Front Desk, Newspapers, Garden, Terrace, Non-Smoking Rooms, Express Check-In/Check-Out, Safety Deposit Box, Heating, Airconditioning, Designated Smoking Area.
Services
Room Service, Airport Shuttle, Laundry, Dry Cleaning, Currency Exchange, Shoe Shine, Tour Desk, Fax/Photocopying.
Internet
Wireless internet is available in the entire hotel and is free of charge.
Guest Parking
Free private parking is possible on site.
Hotel Policies
Check-in
13:00 - 00:00 hours
Check-out
12:00 - 13:00 hours
Cancellation
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
All children under 6 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults are charged EUR 25.00 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.
Pets
Pets are allowed on request. No extra charges.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Diners Club, Maestro
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The Kosk Restaurant serves traditional and international fine cuisine.
With its views of the Sea of Marmara, Pub Sera offers a great setting for drinks.
Enjoy Turkish music and traditional entertainment, including singing, folk dancing and belly dancing in the Orient House, surrounded by historical furnishings and beautiful carpets.
- One-way transfer free of charge if staying for at least 2 nights
- Two-way transfer free of charge if staying at least 7 nights
- Free dinner if staying at least 4 nights (set menu and drinks excluded)
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
Best Western Citadel Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
120
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Amna
Family with older children
RT,
Saudi Arabia
December 11, 2009
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The location is perfect , the sea view is nice ..also the cafe setup and outdoor seating were wonderful .Breakfast is excellent , if you like classical type , free internet access. Yes , the triple room dosent have three separate, its one queen and one single which was not comfortable.. |
9.5 |
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Anonymous
Solo traveller
France
December 3, 2009
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very bad experience on the desk reception with the personel (very poor english spoken, no respectful personel for the clients) and very bad policy of the hotel about payment in advance; never in Europe is not the same; the paymant in advance wasn't mentioned in web-description; Pay much more attention on the taxi drivers, every day we has a problem with them (changing money, no rest, etc). Too high price for room standard! more respect for clients would be better; improve english spoken also; improve INTERNET CONNECTION and wirelles |
4 |
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Ahmed
Family with young children
Riyadh,
Saudi Arabia
December 3, 2009
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It was a perfect experience and the staff on helpdesk were more than excellent it was near to the beautifull sightseens in istanbul the rooms are so small and there's no elevator |
8.5 |
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Mohammed
Mature couple
jeddah 21484,
Saudi Arabia
December 2, 2009
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sea view . coffee shop . restaurant small room |
6 |
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Sandulescu
Young couple
bucuresti,
Romania
November 29, 2009
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the hotel is very very nice, we were very pleased, yet not cheap. a family might need more space in the closet (we stayed in a suite). the position is great u can see the sea from some rooms.breakfast good.nice atmosphere. be careful with the car u come, there are not so many parking places ans the street is tight none as i think of now |
8 |
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Francesca
With friends
milano,
Italy
November 19, 2009
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Great breakfast, comfy room. Everybody was very kind and gentle. it's a 10 minutes walk (top!) to the Blue Mosque and it's in a good neighbourhood to walk in the evening. |
9 |
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Anonymous
Mature couple
United States of America
November 15, 2009
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The location on the edge of Marmara Sea is spectacular. All ocean traffic passes the front' Walking distance to most desireable tourist sights, or short taxi ride. Traffic noise. No elevator. |
8.5 |
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Olav
Mature couple
Stathelle,
Norway
November 12, 2009
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Very friendly and serviceminded staff. Receptionist always available and helpfull. The location couldn't have been better. Seaview, Marmara, from the hotelroom and every major attraction in the city in walking distance. Spice Bazar or Grand Bazar about 35 min. All others whithin 10-15 min. |
9.5 |
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Richard
With friends
epping,
United Kingdom
November 9, 2009
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excellant views of bosphorus close to sights within walking distance should have said free aiport pichup applies to ataturck airport only |
8.5 |
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Linden
Solo traveller
Spotswood, Melbourne,
Australia
November 8, 2009
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Excellent location, with friendly and helpful staff and good standard of food, comfort, cleanliness and comfort. There was a misunderstanding about the terms of the package over whether or not a dinner was included. We sorted it out amicably, but I recommend the hotel should make the terms more clear. |
7.5 |
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Margaret
Mature couple
Altrincham,
United Kingdom
October 30, 2009
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Good location for exploring city. Friendly and helpful staff. Good breakfasts. Set price dinner very disappointing. Food bland and anodyne; overpriced for single person, (2 for 1 more realistic). Nowhere to sit in room except hard-backed chairs; better with double bed to provide more space. |
9 |
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Amer
Family with older children
kuwait,
Kuwait
September 25, 2009
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quite ,clean,comfort,welcome staff,nice view,near ferrystation,and seaview,,,,,,, far from city center |
9.5 |
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Susan
Mature couple
Loevenstein,
South Africa
September 22, 2009
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The location of this hotel is perfect to see the main sights of Istanbul on foot as well as being away from the hustle and bustle of the hostelly accomodation situated close by. After a hot day looking at the sights one could come back and relax while overlooking the Marmara see. Wonderful. Would stay there again. |
7.5 |
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Dominic
Young couple
Cronulla,
Australia
September 14, 2009
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Only a 5 min walk to the city centre, Sultanhamet, Topaki Palace, Blue Mosque and St Sophia. Rooms were small, however you don't go to Turkey to stay in the room, but were very comfortable. Room had a nice view of the water and breakfast was good. Very comfortable for a short stay. Staff were nice. Note that not all rooms face the water. At the time of booking, the hotel offered a one way transfer from the airport. When we arrived, there was no transfer and had to make our own way to hotel. The hotel manager apologised and was happy to give us our return transfer. |
8.5 |
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Yury
Solo traveller
MOSCOW,
Russian Federation
September 14, 2009
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BW Citadel, is an excellent place for housing in Istanbul, perfectly situated at Sultanahmet (the historic city centre) and in walking distance from major historic attractions: Topkapi Palace, Hagia Sofia, Blue Mosque. The room was comfortable with all the facilities required and clean. |
10 |
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Nakshin
With friends
ealing,
United Kingdom
September 3, 2009
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the view from the resturant and the location the room was very small for family |
7 |
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Amy
With friends
Bethesda,
United States of America
August 23, 2009
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All items above - location, great staff and great room quality; exceptionally well run; restaurants and gardens on spot |
9.5 |
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Samer
Family with older children
Stockholm,
Sweden
August 16, 2009
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Location, Sea view I had my family arriving before me, so the hotel promised a free (included) airport pick up, and my parents just waited two hours in the airport for nothing. This was a very annoying start. Rooms are tiny, we had a triple room which was a double room with extra bed, the room was recently painted so paint smell was clear. Staff barely speak English. This is no fun Hotel, stay there only if you intend to spend all your day outside. The breakfast is tooo repetitive, for Turkish coffee you pay extra. |
4.5 |
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Michele
Solo traveller
Lancatser,
United Kingdom
August 15, 2009
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the hotel staff was great. the breakfast was above average. small rooms but that's normal for this area |
9.5 |
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Lisa
Young couple
Wellingborough,
United Kingdom
August 14, 2009
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The breakfast |
10 |
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Ian
Mature couple
Monmouth,
United Kingdom
August 14, 2009
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A small friendly hotel in an excellent location for the main sights of old Istanbul, close to restaurants in the old town giving a good choice of menu. Whilst the rooms are not large all are well equiped, try to get a sea view and see the shipping activity of this important city. |
8.5 |
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Ahmed
Family with young children
Dubai,
United Arab Emirates
August 13, 2009
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I stayed for 2 nights with my family, I like the position of the hotel, the room was clean and tidy with amenities. we booked a triple room but they upgrade us to suit without any extra money to pay. I also like the terrace area the staff were not friendly and always upset. cleaning of our room was late till 4 pm, the air condition didn't work when we recieved our room, they sent us technician after we complain and he washed the filter of the split it was soo dirty. these things should be done regulary to all the rooms, although he was so unfriendly and left the room while I tried to understand what was rong with it. but after all they did thier job and the hotel is good . |
7.5 |
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Mohammad
Family with older children
Mishref,
Kuwait
August 9, 2009
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I liked the view and weather |
7 |
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Taimur
Family with older children
Lahore,
Pakistan
August 5, 2009
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Everything. The best was view from the room. |
8.5 |
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Anonymous
Family with young children
Saudi Arabia
August 2, 2009
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The hotel is close to main area of attractions in Istanbul. The hotel is also on Marmara sea shore, facing the Asian side of Turkey. It is also closed to Train station that make possible to reach out other part of the city easily. The payment should billed be as quoted is € in stead of the TL. The hotel transfer rate is high [€=2.008TL]. |
9 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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