눉The airport shuttle caused a bit of nuisance. We booked the shuttle to the Kayseri airport on our day of departure. We were told to be picked up at 615am. The shuttle arrived at 6am, with the front desk calling us two times within 15 minutes to chase us for the shuttle, while we are finalizing our packing. What was not communicated either is that the shuttle service was a shared service making multiple pickups before heading to the airport (although arguably, the implied terms of a shuttle service emcompassed shared service, but would be good to be clarified for the avoidance of doubt). What we did not know was that there was a whole bus of passengers already loaded, waiting for us for 15 minutes, having thought we were terribly late. The driver was rude, although he arrived early and thought we were, again, terribly late. I was a bit irritated because of this embarrassment. Clarification would be helpful for proper customer expecation.
눇1. Very helpful staff. The staff are all very friendly and helpful. The most important thing you will need when travelling in a foreign country is a hotel with staff you can rely on, from booking local operations to saving your day in the crisis. We encountered the latter as the Garanti ATM (the only ATM in Goreme accepting Chinese cards) was out of money. We ended up in Goreme with no Turkish cash at all. The staff lended us money to pay our airport shuttle, and called the bank to arrange for the ATM to be refilled. To alleviate our concern, we were even given the flexibility to let the hotel pay our local tour costs and charge our credit card later (although this may likely cause them inconvenience in terms of book keeping). The lady at the front desk said to me 'you are here to enjoy your holiday, so we will help make it easy for you'. I am extremely grateful for the considerations and support, during our crisis at the first day. I have stayed in many five star properties around the world, and this little hotel in Goreme gave me the best concierge service: a hotel you know you can trust with your difficulties during the journey.
2. Excellent location. 5 minute walk from the Otogar.
3. Convenient ancilliary services.