First off we were not given the correct room, so had a late and stressful start to our holiday. Rooms need up dating, shower curtain dirty, shower room kept flooding. Beds very un -comfortable, extra bed that we paid for had no springs in centre,so was not useable, had to use sofa bed which left us with no seating. Not allowed 2 keys, this is to stop you having air con going whilst out, hence you walk into a boiling hot room. Air con only in one of the rooms. We paid extra for the air con, so don't see why it should be limited.Food was disgusting, flies crawling all over it, not covered. There was no orange or apple juice in the machine in the whole of our stay. No one monitored the slide to the pool, there was a couple of accidents on the slide. Furniture on the balcony very dirty. Lift kept breaking down, not good when you are on the 4th floor.
Location. Most staff were pleasent enough.