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Otogar Yolu No:20 Esenler, 34220 Istanbul, Turkey – Show map
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136 verified reviews
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Grand S Hotel's staff speaks: Turkish, English, German
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Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool, Library
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Turkish, English, German
From 1:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 6 years stays free of charge when using existing beds.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 136 reviews
Value for money
Show reviews from:
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This 4-star Carlton Hotel, 1700 ft from the Grand Bazaar, features rejuvenating massage treatments and a sauna. Guest rooms have flat-screen TVs, free Wi-Fi access and seating areas.
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In Istanbul, this hotel is only just over 1 mile from the Blue Mosque and Topkapi Palace. It has an outdoor pool with furnished terrace and includes air-conditioned guest rooms with free Wi-Fi.
Score from 208 reviews Good
-bad location; -the hotel address mentioned in booking.com is not correct; -cold and not heated hotel; -the accommodation price is not corresponded to the hotel quality and stars; -expensive hotel; -bad service; -very noisy; -rooms smell of cigarettes.
Poor breakfast but it is enough for this price
Location near every thing
The staf is uncultured then they try to trick me with some more payments for exc. one menu is in room for room servise and they had the other menu in restaurant whit higher prices.. must be very careful. I was not. The room was very cold without heating, the bed was very dirty and uncomfortable , in toilet there was not toilet brush, i put on door the sign "do no disturb" but they came in and wake me up couple of times, wifi some times work some times not and much more...This hotel is the worst hotel I have been in my live. I would NOT recommended to anyone !!!!
dirty rooms, wifi is present but not working properly, cleanliness a mess.
I could not use JCB card for the payment.
The pool pool has a lot of cloro. Too much noise when you opn the windows. Everything is so far from the hotel so we spend too much money in taxi and train. In the restaurant uses to leave the dishes , glasses and everything wet, we had to dry our dishes every day.
The roon is confortable. Pool very nice.
Driving to the hotel is complicated. It took us 1 hour to find the way to it just from the opposite side of the road to the hotel.
Staffs are excellent!
Non existent air conditioning so very hot. Very poor food and disinterested service during breakfast and evening meal.
Location - an easy walk with backpacks from the bus station. Easy for metro to get into the city.
in some rooms windows are not working apropriately
friendly staff swimming pool
The room was shabby. Our room looked out onto a backstreet with noisy chidren playing in the street. The front of the hotel was located on a very busy road junction not suited to pedestrians. there was a loud noise at breakfast which we found out was a lorry emptying the sewer behind the hotel. The breakfast room was full when we got there. We noticed a separate room with tables laid up ready but the waiters told us we could not sit there and they tried to sit us (a family of 4) with another family of 3 on a table meant for 4 people! Internet rubbish! chewing gum on the carpet in the room, wallpaper ripped. Restaurant = poor choice of meals & very expensive. We went for a dip in the pool and was told to get out becasue we were not wearing swimming hats but we could purchase them for £10 each! Guess what we said?!
The decoration in the lobby and spa gave the hotel an expensive feel.
WORSR HOTEL EXPERIENCE IN MY LIFE. THE RATINGS ARE WAY OFF AND HAS EXTRA STARS FOR SOME REASON.The hotel is a mess. Broken mirrors in elevators and room, dirty room [my room had dirty tissue papers under a couch and was never cleaned up]. Very bad location. Located in a poor and unsafe and dirty area and Had to take the metro and trolley for 45 min everyday to get to the tourism part. Room was right next to window and impossible to sleep due to all the traffic and noise. Rude rude rude staff. The room key kept getting unactivated so we had to go downstairs to the lobby EVERY SINGLE TIME we wanted to go to our room. Seriously this hotel has TOO MANY EXTRA STARTS FOR WHAT ITS WORTH.
The only thing worth it here is the Daphne restaurant food. Not even the service-just the food. The waiter was so rude and unkind i almost stood up and left but stayed because we were starving
- staff was frequently trying to enter my room (during my presence in the room) without even knocking on the room's door. - hotel requires to pay the total amount for your stay during the check-in procedure and they are not issuing any receipt when you pay the money. They will issue a receipt only if you explicitly request it and only during the check-out process. - hotel desk clerk tryed on two occasions to overcharge me.
breakfast - includes a good variety of foods.
(Location to Istanbul) knew that, so nothing.
High quality hotel (incl WiFi) and location to buses.
Too lazy and bad staff.
Room was cosy and clean.
the break fast and the room prices
For your safety please avoid dealing with this hotel -- staffs are dangerously aggressive . I was threatened and terrorized by room service staff when I request not to refill my minibar .also every employee in the hotel keep bullying and asking for tips . I am surprised how it is listed as a hotel on booking . shown picture are totally fake , --room are too small, --old dirty Furniture. --Bed sheets have yellow spots all over --no air conditioning --outside picture shown here is not real , the hotel is located in very crowded old district and just beside the tram rail way لسلامتك يرجى تجنب التعامل مع هذا الفندق، --الموظفين عدوانين بشكل خطير. وقد تم تهديدي وارهابي من قبل موظفي خدمة الغرف عندما طلبت عدم إعادة ملء الميني بار . جميع موظفين الفندق يمارسون البلطجة وويطلبون البخشيش. أنا مندهش كيف يتم سرد هذا الفندق في بوكينق. الصور المعروضه هي وهمية تماما، - غرفة صغيرة جدا، - الأثاث قذرة وقديم. - الشراشف عليها بقع صفراء - لا يوحد تكييف للهواء - صورة واجهة الفندق ليست حقيقية ، يقع الفندق في حي قديم ومزدحم جدا و بجانب الطريق السكك الحديدية الترام 당신의 안전이 호텔을 다루는 피해주세요에, 직원은 위험 공격적이다. 나는 위협과 공포 룸 서비스 직원이 내 미니 바 리필하지 요청할 때. 또한 호텔의 모든 직원이 괴롭힘을 유지하고 조언을 요청했다. 나는 그것이 예약에 호텔로 나열하는 방법을 놀라게합니다. 보이는 그림은 완전히 가짜 - 방은 너무 작아서, - 오래 된 더러운 가구. - 침대 시트가 온통 노란색 반점이 - NO AIR CONDITIONING - 여기에 표시된 외부 그림이 진짜가 아닌,이 호텔은 매우 혼잡 오래된 지구에 단지 트램 레일 웨이 옆에 위치 zu Ihrer Sicherheit bitte vermeiden Sie den Umgang mit diesem Hotel, die Mitarbeiter gefährlich aggressiv. ich wurde bedroht und terrorisiert von Zimmer-Service Personal, wenn ich ersuchen, meine Minibar aufzufüllen. auch jeder Mitarbeiter im Hotel halten Mobbing und fragen nach Tipps. ich bin überrascht, wie es als Hotel bei der Buchung aufgeführt. Bild gezeigt, sind total fake, - Zimmer sind zu klein, - alten, schmutzigen Möbel. - Bettwäsche haben gelbe Flecken am ganzen - Keine Klimaanlage - außerhalb hier gezeigte Bild ist nicht echt, ist das Hotel sehr voll in Altstadt und direkt neben der Straßenbahnschiene Weg befindet
Location, Same poor breakfast everyday, unfriendly staff.
Breakfast was average at best. Wifi was terrible. Dogan very unfriendly as a front desk worker. Also too interested in promoting his own taxi business.
Decent stay overall, some friendly staff.
We got turned away from using the pool because we did not have swimming caps. Even though there were no other people using it everything we. We will be better prepared next time.
Room very clean... as a whole a pleasure and staff went out of their way to assist in every way. We often travel through Istanbul and the grand S will definitely see us again...
Great service and help, perfect location across the road to the Essenler otogar...
Out of 4 nights, i could sleep only for 1 night.... The air condition was not working.... After many calls came a man with a screw driver and fixed it, it stopped working again in a while... The room was exhausting... What the heck to listen this from receptionist that hotel policy is to switch off AC during 9am and 9pm... Because no one stays in hotel in this time... I said i am staying but u r killing people to move them out... I never expectes a 4 star hotel will do this to me.... And they wont even imagine how much customers they r going to lose now... Guys, decision is urz
Swimming pool with tuRkish bath and sauna were very nice...
I wish I could stay longer.
This is my second transit stay at Grand S Hotel. Quick check-in, helpful staff, clean and cozy rooms. At a very attractive price you get good quality service and facility.
Very badly located. We had to spend a lot by metro or taxi to go to the tourist areas. The staff was impolite and unhelpful. The rates were too high since they converted to TL from Euro at 2.95 and refused to let us pay in Euro as quoted on the site. The facilities were ok since the turkish bath required a cap for men as well and they charged TL 10 for that too. Will not recommend to leisure travellers..maybe good for business users.
Good value for money,exelent breakfast best in Istambol ,very good and profesional people who work in the hotel.
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