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Esentepe Mah. Tahir Bey Sok. No 87, Ortahisar, 50400 Ürgüp, Turkey – Show map
Excellent location – rated 9.3/10! (score from 57 reviews)
Rated by guests after their stay at Hezen Cave Hotel.
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97 properties in Ürgüp
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57 verified reviews
They speak your language!
Hezen Cave Hotel's staff speaks: Turkish, English
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Food & Drink
Bar, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Airport Shuttle (surcharge), Tour Desk, Baggage Storage, Fax/Photocopying
Safe, Non-smoking Rooms, Heating, All Spaces Non-Smoking (public and private)
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 6 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 35 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 57 reviews
Value for money
Show reviews from:
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Very authentic cave hotel and the interior designer did a wonderful job, especially with the public areas. The staff and food were also terrific!
Nothing, all was great
The entire staff was extremely friendly and accommodating! They made our stay very pleasant!
This place is in a great location in Cappadocia. The hotel itself is stunningly beautiful. Your room is a cave, yes an actual cave. On top of that the view is incredible in all directions. The General Managers are phenomenal, took care of everything from places to eat, tours and shuttles to and from the hotel to the airport. The rest of the staff is also incredible too, friendly and attentive. I've never met a nicer hotel staff. Even had someone wake up at 3:30am to make sure our bags were taken care of and we made our shuttle to the airport. This is definitely one of the best hotel stays that I have ever had. Without a doubt a must stay if you're traveling to Cappadocia.
Wifi was a bit spotty other than that nothing.
Amazing experience to stay that hotel. Nice room, good location, great view. All the staff are very friendly and helpful.
The water in bath room is not quite hot.
The hotel is beautiful and well situated in a great area. The most outstanding feature was the extreme helpfulness of staff. I have never experienced a hotel that had customer support so much in its DNA.
The plumbing was not working well while we were there, so hot water running under the floor of our bathroom heated the room too much. You have to be willing to walk stairs between rooms and even within your own room.
Fabulous situation, fantastic attention to detail, great service. A truly unique and memorable 'cave' experience.
A swimming pool would add to what is already a wonderful hotel.
Our experience at Hezen Cave was excellent. It really is gorgeous...in view of one of the Cave Castles! Amazing. Breakfast and light dinner terrific. The hotel staff very accommodating and helpful.
My only wish would have been that the hotel was a little closer to the action. It was a 15-minute cab ride to the closest town with the main sights and activity.
Service at Hezen was extremely attentive. From check in to all the employees at the hotel. The hotel is in a very quiet town in Cappadocia but they offered to drive us. Loved the tranquility it exudes. We did have a car, so mostly used our own. Their recommendations were all great. Breakfast was delicious. We would stay here again!!
It is located in a small town Ortahisar. A perfect place for a get away and also for visiting all the amazing spots in Kappadocia. The staff was so kind and very organized. The managers give the best suggestion to maximize the stay at Kappadocia. The hotel is lovely and cozy and super clean. One of the most recommended boutique hotel!! I'm so happy to have chosen Hezen Cave.
I cannot think of anything...
We liked the view from the hotel Staff were very friendly and were able to give good recommendations on tours and restaurants
Just so many flies and wasps outdoor but that's Cappadocia
Staff, location, views, food, wifi, service, cleanliness. This is amazing and I would stay here again.
The staff, the breakfast menu and different things to choice, the variety of omelets, good prices for the food and specially for the rates you pay and confort you receive in the superior suite rooms. Those are the better rooms of the hotel. Also they don´t charge for the water you drink, even the quantity you drink.
Is incredible that at such excellent hotel some standard rooms have no air conditioning and of course in summer this is a very bad issue as you have to support the hot weather, in spite of the good facilities they have. The other issue is that the curtains at superior rooms let in plenty of light and force early awakening. They should put black outs in each room to improve this point.
We could not recommend this hotel more strongly. We hardly ever review hotels or restaurant but this place was outstanding. The setting is stunningly beautiful, a beautiful building built into the rock with comfortable outdoor spaces with sofas for any guests' use overlooking a town with the grand rock castle--lit up at night--almost impossible to take your eyes off. We did not leave the hotel in the afternoon and evening, we just sat on the gorgeous terrace taking in the incredible atmosphere and amazing food. The staff was incredibly helpful and friendly. The front desk staff and managers helped us plan our stay, including booking a hot balloon trip and helping us find a guide. They even bought our overnight bus tickets to our next destination for us before we arrived at their hotel when we couldn't access the Turkish bus website. They upgraded our room to a suite when one was available. They accommodated our very early arrival by getting the room ready for us early. They also accommodated our late evening departure by offering to make a vacant room available for us to freshen up in after a long day of sightseeing and before leaving for our next destination (they also have a shower and changing room available in case there are no vacant rooms). The restaurant staff was equally fantastic. They provided excellent service and wonderful food, including an amazing breakfast and complimentary cheese, nut mixes, and a really good dessert. We were treated like royalty throughout, even though we only stayed one night/two days. A truly wonderful experience.
The staffs are very well trained and nice. The hotel and the room are comfortable
Everything was perfect, from check-in to check-out time, I couldn't find anything wrong- perfection!!
Everything was perfect. The hotel is amazing and the staff fantastic.
Excellent hospitality, ingenious and comfortable room layouts, and great breakfast and evening mezzes. The multiple terrace lounges allow one to spend the day at the hotel leisurely.
The location with a view of a huge cave structure in the background was impressive. The staff were very helpful and assisted with organisation with tours of region. The whole area is fascinating and the way of life for the locals has been harsh up until quite recently
The heat can get very intense in July - so the trips are long days. We feel that we are fairly fit but must admit a few of the leg muscles were feeling tired after 3 days of going through many caves and underground cities - it was great bt be prepared for a workout
Great experience at an excellent location in Cappadocia. Staff were all great and made the stay enjoyable. The nearby restaurant had excellent turkish cuisine set on a hill top with a great view and good value for money!
Warm and attentive service. Like home in a unique and peacefully environment. An experience!!!
Everything was amazing, including the service of the staff. One of the best stays we have had across countries. Our appreciation to Nil, Mehmet and the entire staff at Hezen.
World class management and staff. They have anticipated and covered guests needs brilliantly.
A little too far from dining and bar options
Every thing about the hazen cave was superb an experience i will treasure in my memories forever!!
Nothing to dislike about the hazen cave
The view on Ortahisar castle from the terraces is breathtaking. Breakfast was delicious with several options. We appreciated the home cooked pastries and the fresh orange juice. We also had the vegetarian meze for dinner one night and they were excellent. Cave rooms are nicely decorated, and the bathroom is large with a heated floor. But really, what blew us away was the service at Hezen. Every single staff member was amazing there and went out of their way to help us, from our arrival to our departure.
Everything. The staff were pleasant and extremely gracious and helpful in every way. The Hotel was a wonderful surprise with a real feeling of being part of the landscape. Wonderful evening views across to the village and castle of OrthahisarThe decor was beautifully done. A pleasant and relaxed atmosphere. We can certainly recommend this place to anyone visiting Cappadocia. We will certainly book here if we ever come this way again.
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