A huge disappointment with the hotel service. Desk manager forced me to pay over money (about $200) in the time we are leaving the hotel. In the time of our arrival I paid 100% of bill for hotel accommodation. A hundred percent. But in the time we are leaving the same manager told me, that I have to pay more for accommodation. I ask why and for what? I agree to pay my extra bars bills but accomodation already paid and everything was included. He admitted that it was his fault, and he did mistake with Currency Rates, so I have to pay more. I told if it's your mistake - you have to pay, not me, I don't have time this moment to discuss it. We gotta miss our flight. He answered, he can not pay, because he would be fired from the hotel for this mistake.
When I refused to pay this $200, he said that he will not let us out of the hotel, so confirmed that goes direct extortion. I and my family with 2 small kids have received a lot of stress, in the place where we should receive excellent service, because the hotel is high level, and the service is great everywhere, but on reception we had a huge negative.
In the end I had to pay this extra money to leave, we could not wait a duty manager, we had not time to wait couse had a flight from Antalya in 3 hours. It was disgusting blackmail after 1 week nice rest. And clarification email me no one sent. It's not a big money, but it's principle.
I believe that in this situation, desk manager had to find me at the hotel one day before my departure, to explain the situation and give me a full explanation for what I pay extra.
I write email to general manager of this hotel, she answered " We will investigate the matter and get back to you as quickly as we can."
So, I think I will update this information.
Everything was good in the hotel. Hillside has a great property and kids service. We got a room 518 on the top floor and everything was great, but very dirty balcony in rain time. And one more thing - ask managers about neighborhoods, if they smoke you feel it and breath it every сigarette they smoke. Couse your balcony is under or on top of their balcony. And if you does not smoke it spoil the rest actually with children. Food was good and it was a lot, you cant imagine how...
And always check you bills and money, and your prepayment, cause we got very bad experience with desk manager..I wrote about it in minus.