Our only criticism albeit it small, was that although the breakfast was plentiful in its choice, the hot choices were quite plain and tasteless, ( Pastries and gozleme ) There initially was no option for eggs other than the boiled eggs they put out, however after a couple of days of asking for fried eggs, the staff began to ask all guests if they had different preferences, we just thought they should have been doing this from the beginning. One small point in an otherwise great experience
We booked a weeks stay in March 2015, having read numerous reviews and recommendations, they were all correct. The property oozes class the minute you hit the approach road. Our room although one of the smallest was wonderfully appointed, extremely tasteful and a wonderful experience. The hotel is a work in progress, and learning about the history of the location from the site manager was extremely interesting. Although there is work going on, it in no way encroaches on the rest of the hotel, in fact if you didn't wander too far from the completed parts of the hotel you would never know it was going on. The restaurant and pool area is in an elevated position and offer wonderful views over Urgup. The Spa is wonderfully decorated, although we did not use it as never found the time!.
We booked our hot air balloon ride through the hotels sister company Royal Balloons which was effortless and a wonderful experience. Toiletries were of a good quality and plentiful.