*I never received any response to my questions about the spa and its services. I had to wait until the morning after my arrival to get answers.
*The temperature in the room warm at times. The A/C unit did not provide cool air, only room temperature, as it is turned off seasonally. (I learned this during a previous stay during the same season.) Since the windows only open about 10 cm, but do not stay open (no latch), it's hard for air to circulate.
*The hair salon services were very expensive and the stylists did not understand what we wanted even after showing pictures. My friend ended up stopping one of the stylists in the middle and leaving.
*I was charged 30 TL extra for a massage after being quoted another price when I booked the appointment. At checkout, I inquired about the price difference and was told it was because the massage was 60 minutes, not 45 minutes. When I made the appointment, there was only ONE price shown to me on the services offered price list and no time amount given.
*Trying to order glasses of wine from room service, my friend was put on hold 3 times before the order was taken. This is supposed to be a 5 star hotel.
*Wi-fi signal wasn't strong and took a few times to be able to log-in.
*The room was very large with a sectional couch. The beds were pretty comfortable and the pillows extremely so.
*The man giving the hamam and Turkish bath was very thorough and professional. It was the best one I've had. We stayed specifically at this hotel to take advantage of the spa facilities and to get a Turkish bath from this professional.
*The workout area is nice and the equipment is great, well maintained.
*The massage I had was the best I've had. It was very soothing, the right amount of pressure, and very relaxing. It ended up being worth the money.
*The breakfast was fantastic. Lots of choices--typical Turkish breakfast foods and western breakfast foods--plus an array of fruits.