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Evren Mah. Cami Yolu Caddesi No:1A Gunesli 34212, Bagcilar, 34212 Istanbul – Show map
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586 verified reviews
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Retaj Royale Istanbul's staff speaks: Turkish, English, Arabic
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Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool
Food & Drink
Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Airport Shuttle, Shuttle Service (surcharge), Airport Shuttle (free), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, All Spaces Non-Smoking (public and private)
Turkish, English, Arabic
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
Free! One child under 6 years stays free of charge when using existing beds.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Retaj Royale Istanbul accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 586 reviews
Value for money
Show reviews from:
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Offering an indoor pool and a spa and wellness centre, Gorrion Hotel Istanbul is located in İstanbul. The property has a terrace. Free WiFi access is available throughout.
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The staff of the hotel was so unfriendly
Hotel staff were friendly and helpfull. Wi Fi connection was excellent. Room is spacious and clean.
Location is too far.
Room size. Some of the staff were helpful and accommodating. Reservations manager was particularly helpful and she ensured a better stay. Very understaffed but the staff that were present tried hard to make it a better stay.
Very poor hygiene. Not 5 star at all. Extremely poor Wi-Fi connection in hotel. Website portrays a very different picture to actual reality and service at the Retaj Royale. False impressions built via online booking. Extremely understaffed. It is purpose built for Arab business guests from Qatar. Not a holiday hotel for anyone else.
Friendly staff, nice location comfy room with city view.
Dine-in menu was over priced and food was average.
Close to the airport and free transportation to airport.
Far from center, public transport and visit places. Noise of airplanes landing or departing every minutes. not very clean, very long response from staff, no bath towels without ordering.
staff not professional, rooms not clean, asked for non smoking room and it was a smoking room
all is good
no tall tell you ask
Internet House keeping
The Retaj Royale is close enough to the airport to be reached quickly, so it is perfect for an overnight stay if you have early or late flights. Our twin bedded room, on the 7th floor, was spacious, clean and comfortable. Despite being very close to the flight path and seeing plenty of aircraft from the tall window, the noise was minimal and did not disturb a good nights sleep. Unfortunately, we didn't have time to use the hotel's spa facilities during our stay but we did use Room Service to order food when we first arrived at around 9 p.m. The service was quick, the food was good and the price at TL64 (approx £19) was reasonable for 2 chicken wraps with salad and fries. The Room Service menu offered a variety of familiar European fast foods alongside some traditional Turkish dishes. All in all, we enjoyed our stay and would recommend the Retaj Royale to anyone who wants a touch of 5 star relaxation within arms length of the airport.
The hotel offer a free airport shuttle and were helpful in emailing a timetable to us prior to our visit. The timetable confirmed, we thought, that the shuttle would run approx every 2 hours up until 19:00 hrs but upon checking this again later, it was perhaps only until 18:00 hrs (it's a little confusing and we should have double-checked with the hotel) However, upon arrival at Ataturk airport the pick-up point was vague, there were no signs showing the hotel name anywhere and the shuttle did not turn up any time between 17:50 and 19:30! At least, we were unaware that it did but it could have been any one of hundreds of unmarked minibuses that roar through the pick-up area. We had waited over an hour for the non-arrival of the shuttle, gave it an extra half hour "just in case it's stuck in traffic" and finally took a taxi. It cost TL20 (approx. £6) and with the benefit of hindsight, we should have just gone for the taxi in the first place. It was almost the same on the return journey: Several guests were waiting outside the hotel entrance for the 11 a.m. shuttle but there was no sign of it at 11:15. The doorman went to investigate and found the minibus parked on the road just out of sight of the hotel entrance! The hotel itself is situated in the business district, so it's not the ideal place to stay if you are planning to use it as a base to visit the old town and sites. We visited Istanbul specifically to visit the Ataturk Olympic Stadium but the hotel staff did not understand where we were trying to get to (it translates to Ataturk Olimpiyat Stadi but this was also unrecognisable!) Thankfully the taxi driver recognised our destination from our football match tickets and took us straight to the exact entrance at the stadium. The taxi fare was again extremely reasonable at TL26 (approx £8) for a 5 mile journey in heavy traffic.
Every think booking .com must ckear this hotel from there list I
Shower and bed
Awful hotel on so many levels. Incompetent staff who couldn't understand a word of English pretty much. The hotel was predominantly filled with people from the Arab would (which I have no problem with as I am a traveled individual). However what made me mad was that I heard one girl working for receiption moking the English. The cleaning staff were worse at cleaning rooms then a 2 year old child. Once day I returned to my room to find what was in the rubbish bin was thrown down the toilet. The flush did not work on the toilet which I reported to staff and they did nothing about it. In a 5 star hotel it would go without saying that the fresh towels would be provided everyday! Think again they never gave fresh towels for a 4 nights stay. The pool was freezing cold which was not good as this was one of the main reaosns picked this hotel due to the swimming pool. There is a jacuzzi but there is no water in it, it's not working. The hotel is adveristed to have a shuttle from the hotel to Taksim square which does not exist.
Excellent for Arabs. No Alcohol in the hotel. Praying room in 1st floor. Near airport.
spacious comfortable rooms, good breakfast, qibla direction in rooms and provision of Qaran and pray mats in the rooms
temp control in rooms, quiet far from the city centre
The one and only employee who work as Valet Parking, Concierge, and sometimes receptionist.
1:staff are very few and not professional at all 2:Cleanliness is very bad i stayed 14 nights in this hotel 2 nights they forgot to clean my room even with door hanged badge and on other night's the cleanliness is bad 3: Wi-Fi is too boor like the connections in the 80s 4: location and view is terrible
Hotel was booked solid, but I got my reservation just in time. The room is not ready. But thankfully Mr Ali Makansi were able to provide me the new room as guests checked out. The breakfast is good with varieties of fresh olives. I want to give a good credit to Mr Makansi for helping me throughout my stay. Thank you!
Retaj is a well run hotel with all services. If someone is looking for something outside the city for a relaxing visit and depending on tours to take you around or a conference this is the place for you. The staff is extremely helpful especially the front desk where Mr.Serkan Akis was so helpful it was embarrassing. He made our stay and coordination for whatever we wanted to do so much easier. It was indeed a great stay.
It's far from the city center and takes about 30-45 mins to drive in and back and costs about US$ 60 - 90 round trip. The TV is not great carrying only Turkish language channels.
This is a real value for your money and a real comfy inn
Inconsistancy with house keeping and providing some basic supplies continously such as: soap, shampoo, towels, etc. and had to call for them to be redeliverd with also not providing everything as they claim they have a shortage in them.
-Staff -They have a free shuttle to mall of istanbul -complemantry water,coffee,tee and in my case sparkling water -location is fair when it comes to mall of istanbul
A/C was hot in a strange way, they said that because of the water cooling!!! I still didn't get it
Staff was low qualified
Great rooms with high quality interior. Everything was very clean and top notch condition. The hotel was quite and peaceful. There was free underground parking.
It took me 15 mins to complete checkout due to being understaffed.
excellent hotel staff, especially Arz very professional, and helfull all the time
away from attractions in sultanahmet
Smiling, polite, helpfull staff New constructed high quality furnitures
Staff need some education, they are heplfull but not effective. i believe hotel needs a more effective management, it seems there is a coordination problem. it is not professional enough for 5 star hotel.
Cleaness Staff very nice Resturants , food are good
Location Not profisional in fixink problem in their help
We liked the Deluxe room. Nice GYM.
Terrible cleaning!!! Sauna was not working! Poor breakfast. Terrible location. After 4 days I still don't have my deposit back!!!
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