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Evren Mah. Cami Yolu Caddesi No:1A Gunesli 34212, Bagcilar, 34212 Istanbul, Turkey – Show map
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543 verified reviews
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Retaj Royale Istanbul's staff speaks: Turkish, English, Arabic
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Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool
Food & Drink
Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Shuttle Service (surcharge), Airport Shuttle (free), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, All Spaces Non-Smoking (public and private)
Turkish, English, Arabic
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
One child under 6 years stays free of charge when using existing beds.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 542 reviews
Value for money
Show reviews from:
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Score from 493 reviews Very good
So clean hotel
Far from metro bus stations
Very nice rooms, very rich breakfast, very fast Wi-Fi,close to the airport,the staff on reception was very helpful especially Mr.Ahmet Barjash
The airport shuttle is not going to the other terminals except T1,jakkusi and steam bath are not working
close for airport, good for one or two night stay, for business trip. fair prices; friendly staff
air conditioner system, lack of fresh air. quite far from city center, would not recommend visitors with leisure purposes.
1) No Alcoholic drinks 2) All ladies are wearing hejab (covered up) 3) Amazing breakfast 4) Good WiFi 5) Separated spa section for ladies 6) A wide range of TV channels 7) Staff speaking Arabic and English 8) Quite 9) Near to Mall of Istanbul and the airport 10) Free bus shuttle to and from the (airport, Sultanahmet, Mall of Istanbul & 212 power outlet)
Housekeeping service wasn't that much good, their cleaning of the room & the bathroom wasn't perfect Faraway from Taksim, Fatih, Sultanahmet
the contraction and the interior design
service not good food too bad interior seeming pool too small
housekeeping not good for claening
way fi good
house keeping very bad
- Concierge service is bad - I was woken up at 7 am to check if i would like my room to be cleaned up - Someone knocked at 10 am to check the mini bar (first time ever in my life)
decorations Space Breakfast
level of cleanliness
the staff is very friendship
The hotel is clean and neatly finished. The staff is polite but speaks poor English often confusing terms. The breakfast is rich and tasty! Installations into the room were fully functional.
There are hidden things - not as advertised : 1. Pool must be paid in cash ?!!? so if you go to the pool be prudent and stick into your underwear some Turkish Lira..never know 2. in the basement - at B4 parking - mind the gap - the level difference is not marked so by the time that the light goes on - you might stumble 3. is quite far from every point of interest - need to go by taxi approx 15' to the nearest subway or tram. the location on the map is wrong!!!!!! Be careful with the GPS - the address is the same with another one in a neighbor quarter. From the entrance - you have to go through a metal detector - sounds like every tourist is a potential terrorist. Generally speaking - the advertisement is slightly over the reality
The bufe was poor, we asked more than 3 times for water and we've been ignored
The staff of the hotel was so unfriendly
Towels not clean Tv channels not good for Muslims Breakfast not reflecting five stars Only two hangers for cloths
Hotel staff were friendly and helpfull. Wi Fi connection was excellent. Room is spacious and clean.
Location is too far.
Room size. Some of the staff were helpful and accommodating. Reservations manager was particularly helpful and she ensured a better stay. Very understaffed but the staff that were present tried hard to make it a better stay.
Very poor hygiene. Not 5 star at all. Extremely poor Wi-Fi connection in hotel. Website portrays a very different picture to actual reality and service at the Retaj Royale. False impressions built via online booking. Extremely understaffed. It is purpose built for Arab business guests from Qatar. Not a holiday hotel for anyone else.
Friendly staff, nice location comfy room with city view.
Dine-in menu was over priced and food was average.
Close to the airport and free transportation to airport.
Far from center, public transport and visit places. Noise of airplanes landing or departing every minutes. not very clean, very long response from staff, no bath towels without ordering.
The staff n management were very nice. But the hotel is not like the picture. They used photoshop to make it look nice. I read the reviews before I booked and it was all lies. The hotel looks nice outside because of the lights effects but inside, especially the rooms not even 3 star level. I would never recommend such place to anyone.
The reception service was good and as well Mr Suner was dealing and Co-Operating very good
Room service should be improved and as well WIFI internet connection
Nice facilities and comfortable. Reception speak good arabic and English. Close (10 minutes walk) to a corner with a nice shopping center and some restaurants where the prices are much cheaper than downtown. Very quite and clean area.
Far from public transportation, so you have to use Taxies whitch is expencive. They told me that there is a free transportation at 7 pm from the airport but I didnt find any. I Rrived tired wanted to have a bath, but no bath towels. I had to call 3 times till they sent me towels. I asked for blug adaptor but they sayed they dont have. The swiming pool was under maintenance so we couldnt use. Water pressure is not very good and the water was just warm at night. Air conditioning is a bit weak it took quite long time to cool the room and not even cold. No body helped in getting my big bag to my room, so I had to pull it myself. Very slow and week net.
staff not professional, rooms not clean, asked for non smoking room and it was a smoking room
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