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Evren Mah. Cami Yolu Caddesi No:1A Gunesli 34212, Bagcilar, 34212 Istanbul, Turkey – Show map
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1940 properties in Istanbul
Including hotels, apartments, villas and more.
598 verified reviews
They speak your language
Retaj Royale Istanbul's staff speaks: Turkish, English, Arabic
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Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool
Food & Drink
Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Airport Shuttle, Shuttle Service (surcharge), Airport Shuttle (free), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, All Spaces Non-Smoking (public and private)
Turkish, English, Arabic
From 2:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
One child under 6 years stays free of charge when using existing beds.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 598 reviews
Value for money
Show reviews from:
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The hotel is clean and neatly finished. The staff is polite but speaks poor English often confusing terms. The breakfast is rich and tasty! Installations into the room were fully functional.
There are hidden things - not as advertised : 1. Pool must be paid in cash ?!!? so if you go to the pool be prudent and stick into your underwear some Turkish Lira..never know 2. in the basement - at B4 parking - mind the gap - the level difference is not marked so by the time that the light goes on - you might stumble 3. is quite far from every point of interest - need to go by taxi approx 15' to the nearest subway or tram. the location on the map is wrong!!!!!! Be careful with the GPS - the address is the same with another one in a neighbor quarter. From the entrance - you have to go through a metal detector - sounds like every tourist is a potential terrorist. Generally speaking - the advertisement is slightly over the reality
The bufe was poor, we asked more than 3 times for water and we've been ignored
The staff of the hotel was so unfriendly
Towels not clean Tv channels not good for Muslims Breakfast not reflecting five stars Only two hangers for cloths
Hotel staff were friendly and helpfull. Wi Fi connection was excellent. Room is spacious and clean.
Location is too far.
Room size. Some of the staff were helpful and accommodating. Reservations manager was particularly helpful and she ensured a better stay. Very understaffed but the staff that were present tried hard to make it a better stay.
Very poor hygiene. Not 5 star at all. Extremely poor Wi-Fi connection in hotel. Website portrays a very different picture to actual reality and service at the Retaj Royale. False impressions built via online booking. Extremely understaffed. It is purpose built for Arab business guests from Qatar. Not a holiday hotel for anyone else.
Friendly staff, nice location comfy room with city view.
Dine-in menu was over priced and food was average.
Close to the airport and free transportation to airport.
Far from center, public transport and visit places. Noise of airplanes landing or departing every minutes. not very clean, very long response from staff, no bath towels without ordering.
The staff n management were very nice. But the hotel is not like the picture. They used photoshop to make it look nice. I read the reviews before I booked and it was all lies. The hotel looks nice outside because of the lights effects but inside, especially the rooms not even 3 star level. I would never recommend such place to anyone.
The reception service was good and as well Mr Suner was dealing and Co-Operating very good
Room service should be improved and as well WIFI internet connection
Nice facilities and comfortable. Reception speak good arabic and English. Close (10 minutes walk) to a corner with a nice shopping center and some restaurants where the prices are much cheaper than downtown. Very quite and clean area.
Far from public transportation, so you have to use Taxies whitch is expencive. They told me that there is a free transportation at 7 pm from the airport but I didnt find any. I Rrived tired wanted to have a bath, but no bath towels. I had to call 3 times till they sent me towels. I asked for blug adaptor but they sayed they dont have. The swiming pool was under maintenance so we couldnt use. Water pressure is not very good and the water was just warm at night. Air conditioning is a bit weak it took quite long time to cool the room and not even cold. No body helped in getting my big bag to my room, so I had to pull it myself. Very slow and week net.
staff not professional, rooms not clean, asked for non smoking room and it was a smoking room
all is good
no tall tell you ask
Internet House keeping
The Retaj Royale is close enough to the airport to be reached quickly, so it is perfect for an overnight stay if you have early or late flights. Our twin bedded room, on the 7th floor, was spacious, clean and comfortable. Despite being very close to the flight path and seeing plenty of aircraft from the tall window, the noise was minimal and did not disturb a good nights sleep. Unfortunately, we didn't have time to use the hotel's spa facilities during our stay but we did use Room Service to order food when we first arrived at around 9 p.m. The service was quick, the food was good and the price at TL64 (approx £19) was reasonable for 2 chicken wraps with salad and fries. The Room Service menu offered a variety of familiar European fast foods alongside some traditional Turkish dishes. All in all, we enjoyed our stay and would recommend the Retaj Royale to anyone who wants a touch of 5 star relaxation within arms length of the airport.
The hotel offer a free airport shuttle and were helpful in emailing a timetable to us prior to our visit. The timetable confirmed, we thought, that the shuttle would run approx every 2 hours up until 19:00 hrs but upon checking this again later, it was perhaps only until 18:00 hrs (it's a little confusing and we should have double-checked with the hotel) However, upon arrival at Ataturk airport the pick-up point was vague, there were no signs showing the hotel name anywhere and the shuttle did not turn up any time between 17:50 and 19:30! At least, we were unaware that it did but it could have been any one of hundreds of unmarked minibuses that roar through the pick-up area. We had waited over an hour for the non-arrival of the shuttle, gave it an extra half hour "just in case it's stuck in traffic" and finally took a taxi. It cost TL20 (approx. £6) and with the benefit of hindsight, we should have just gone for the taxi in the first place. It was almost the same on the return journey: Several guests were waiting outside the hotel entrance for the 11 a.m. shuttle but there was no sign of it at 11:15. The doorman went to investigate and found the minibus parked on the road just out of sight of the hotel entrance! The hotel itself is situated in the business district, so it's not the ideal place to stay if you are planning to use it as a base to visit the old town and sites. We visited Istanbul specifically to visit the Ataturk Olympic Stadium but the hotel staff did not understand where we were trying to get to (it translates to Ataturk Olimpiyat Stadi but this was also unrecognisable!) Thankfully the taxi driver recognised our destination from our football match tickets and took us straight to the exact entrance at the stadium. The taxi fare was again extremely reasonable at TL26 (approx £8) for a 5 mile journey in heavy traffic.
Every think booking .com must ckear this hotel from there list I
Shower and bed
Awful hotel on so many levels. Incompetent staff who couldn't understand a word of English pretty much. The hotel was predominantly filled with people from the Arab would (which I have no problem with as I am a traveled individual). However what made me mad was that I heard one girl working for receiption moking the English. The cleaning staff were worse at cleaning rooms then a 2 year old child. Once day I returned to my room to find what was in the rubbish bin was thrown down the toilet. The flush did not work on the toilet which I reported to staff and they did nothing about it. In a 5 star hotel it would go without saying that the fresh towels would be provided everyday! Think again they never gave fresh towels for a 4 nights stay. The pool was freezing cold which was not good as this was one of the main reaosns picked this hotel due to the swimming pool. There is a jacuzzi but there is no water in it, it's not working. The hotel is adveristed to have a shuttle from the hotel to Taksim square which does not exist.
Excellent for Arabs. No Alcohol in the hotel. Praying room in 1st floor. Near airport.
spacious comfortable rooms, good breakfast, qibla direction in rooms and provision of Qaran and pray mats in the rooms
temp control in rooms, quiet far from the city centre
The one and only employee who work as Valet Parking, Concierge, and sometimes receptionist.
1:staff are very few and not professional at all 2:Cleanliness is very bad i stayed 14 nights in this hotel 2 nights they forgot to clean my room even with door hanged badge and on other night's the cleanliness is bad 3: Wi-Fi is too boor like the connections in the 80s 4: location and view is terrible
Hotel was booked solid, but I got my reservation just in time. The room is not ready. But thankfully Mr Ali Makansi were able to provide me the new room as guests checked out. The breakfast is good with varieties of fresh olives. I want to give a good credit to Mr Makansi for helping me throughout my stay. Thank you!
Retaj is a well run hotel with all services. If someone is looking for something outside the city for a relaxing visit and depending on tours to take you around or a conference this is the place for you. The staff is extremely helpful especially the front desk where Mr.Serkan Akis was so helpful it was embarrassing. He made our stay and coordination for whatever we wanted to do so much easier. It was indeed a great stay.
It's far from the city center and takes about 30-45 mins to drive in and back and costs about US$ 60 - 90 round trip. The TV is not great carrying only Turkish language channels.
This is a real value for your money and a real comfy inn
Inconsistancy with house keeping and providing some basic supplies continously such as: soap, shampoo, towels, etc. and had to call for them to be redeliverd with also not providing everything as they claim they have a shortage in them.
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