During our stay, little pieces of the ceiling were falling down and we were told that this is pretty normal and they would clean it for us, however even after the room make up, the ceiling pieces were all over the floor still.
To start I need to mention the very helpful, very friendly staff. Everybody speaks good English and they will do everything for you. If you let them know what you would like to do or visit or even if you have no idea of what to do, they will assist you with advice and will book all your day trips, shuttles and anything you may need.
The views from the room and from the terraces are amazing and you can get have a very relaxing evening at the terrace, drinking one of the amazing wines they have, watching the sunset.
We stayed on a cave room and regarding this I have some things to point out.
If you are not a claustrophobic person and has no respiratory issues, such as rhinitis, you would be fine with the room. Otherwise, be aware that the room is an actual cave room, with no windows, heavy air inside and something in the air that may get your nose very dry. They do have rooms with windows and I wish I have chosen one of them.
Now, is important to note that my personal experience with the room didn't affect my overall experience with the hotel. I had a great time there.
The hotel is uphill but it is an easy walk to the central area where all the restaurants are and they give you a lift if you are going somewhere further, such as the open air museum.
The hotel has their own restaurant and a nice selection of wines. Reservation is a must as the restaurant is very busy, with people coming from other hotels to have a meal there.
If you are vegan, they have options for you on the menu and the food is nice and not expensive. A bit overrated in general but still nice. The service was outstanding.