Hotel Venera  

Breakfast

After booking via a seperate website we were sent an e mail saying the card was not accepted as it was a debit card (they needed a credit card) so we booked again using a credit card and received our confirmation, however on arrival at the hotel they had no record of our payment and didnt take the confirmation email as proof of payment, why I dont know as you only get confirmation after payment! So we had to pay again but because it was not online or through the website they charged us extra plus we were charged for transaction abroad. When we got home we checked the bank account and weren't surprised to see we had been charged twice, the second time much more than the original booking cost. We sent an email to the hotel with copies of bank statements proving their mistake and explained they need to refund the larger sum as it was their mistake, so they replied saying sorry for the mistake (which had left us a bit short on cash for the rest of the trip due to paying for the hotel with our spending money) and the money would be refunded within 15 - 20 days. After 1 month still no refund but they insisted that they had made the transfer then finally after another month of emails and complaints we recieved the money but not the full amount but too fed up to claim the rest back. Shocked that an apparently respected hotel not only made this mistake in the first place but also took so long to sort out such a simple matter, well nearly sort out!

Very good brekfast, good lokation

Bed aircondicioner, 1 key for one room.

Hotel venera is one of the good hotels in istanbul , the staff were friendly and politely, the service and tfe facility are very good as well, also the commedation and rooms are comfortable., Only ,we wish them to provide some single rooms ,so that we found no single rooms in the hotel . i'd like to stay in as a single. Thank's to all

The hotel is in a walking distance from the touristic centre of Istanbul, very close to tram station.

Too many shops around which can be uninterested for people who come for tourism, as it's difficult to move around without being callled and disturbed by Turkish sellers

Helpful staff ,Excellent location, comfortable rooms ,good breakfast,next visit we will stay in this hotel.

Nothing bad, every thing was perfect

чудовий ресторан на останньому поверсі

Быстрое заселение!

Неработающий кондиционер

Sehr zentrale Lage. Sehr gutes Frühstücksbuffet. Gepflegtes Restaurant und nette Bar am Dach sowohl für Innen als auch Außen.

Wir hatten ein Dreibettzimmer, das doch einwenig klein war. Spa-Bereich ist nett, aber teuer.

Расположение отеля, хороший завтрак, ресторан.

В номере нет тапочек и чайника.

Ristorante in hotel economico ,molto pulito e cibo ottimo

L'hotel non e' nella citta' vecchia,e' in zona commerciale stanze pulite ma troppo piccole. Reception poco gentile. Rapporto qualita' -prezzo accettabile

رخيص

غير سريعين في الطلبات وموقع الفندق ليس جيد ابدا

Posizione molto tranquilla, abbastanza centrale, pulito.

Ha un numero di stelle maggiore rispetto agli standard europei, qualità delle colazioni non eccezionale, spa chiusa durante le festività.

нормальный отель за нормальные деньги. номера маленькие, но вполне уютные. хороший душ. из окна отличный вид на мраморное море. трамвай в двух минутах, пешком до айя софии 15-20 минут. на 8м этаже неплохой ресторан, готовят вкусную рыбу.

завтраки однообразные, но еды достаточно. в отеле много русских останавливается.