눉it is very dissappointed to choose this hotel. As first time for traveling to turkey, checked the hotel Abt ferry ticket from fethiye to rhode , greece in early sep since there is web problem to buy the on line ticket . The hotel told I can buy when I arrival and tickets are available , but did not provide other solution like if can by through agent in advance.
When we arrived , what I worried happen, the tickets on the date I planned departure fully booked , moreover , the further behavior of the hotel was very irresponsible which make us cheated and fooled
1. Despite the staff noted there is diff between our visa start and departure of ferry , she buy it for us with my passport and cash euro150provided to her.
2 upon received the voucher ,I found the problem and checked with her immediately, she told us that our visa will be reissued for getting on the ferry. However , when we checked with staff of check-in window on departure date ,we were told visa can not be reissued , and take back and tored up the tickets
3. The manager of the hotel tried best to cover employee and deny the responsibility, he eve threaten us that he will call police during argue, so we hv to call china embassy for help
4. As final, we fail to catch the ferry on the next day due to no available tickets.when we asked the staff to return the expense to us, they denied everything they said abt visa issuance and hang up the phone
5 per ferry company , staff took the commission so they can not refund to us and ask us to claim to hotel
As foreigner , hv no power to ask them to refund but rush to find other solution to minimize the loss incur incl the ferry ticket cancellation from rhodes to santorini and hotel booked , and arrange flight
If the staff can rechecked again when we found problem and not cheated us, such cost should be avoid