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Resort highlights

Free parking

Activities:

Racquetball Snorkeling Game Room
Show map Grafton Beach Resort

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Newest reviews for Grafton Beach Resort

  • Valerie
      Trinidad and Tobago
    August 23, 2014

    My family and i liked the customer service it was excellent especially cassandra who worked at the front desk she was super helpful and she help made our stay extra wonderful. The breakfast was good and the rooms comfortable. Would definitly be coming back again.

    There was not enough recreation and activities to keep a large family as mines from getting bored. There is a need for more cable stations, better music,and the kids pool was not clean

    9.2

  • Imran
      Trinidad and Tobago
    August 19, 2014

    Great location Breakfast very good

    The floor in the rooms were not attractive The towels were old and smelt like old rust there were a few cockroaches at the resturants

    5.4

  • Anonymous
      Trinidad and Tobago
    August 18, 2014

    Pool was dirty. And games room lacked attention from the cleaning staff. The games were not in good operation

    4.6

  • Ravichandra
      Trinidad and Tobago
    August 17, 2014

    Like the location, the standard of this hotel has fallen. There is potential for this hotel to be a four or five star.

    Work needs to be done on training the staff at the hotel. Quality service should be the number one priority.

    4.6

  • Hema
      Trinidad and Tobago
    August 15, 2014

    Breakfast was decent and tasty.

    The hotel is in dire need of a revamp. every aspect of our room looked outdated, old. The pillows were extremely flat and tiny, bathtub looks like it should be replaced, condensation from air con has stains on the wall, curtains were very dirty an old. Shower head was worrying.

    4.2

  • Olivia
      Trinidad and Tobago
    August 13, 2014

    The food choices were great and tasty. The facilities were also adequate

    The staff could have been a little more friendly

    8.8

  • Pamela
      United States of America
    August 10, 2014

    Loved the service, they worked like fiends to please us. Good food Things to do; tennis, ping pong, squash, beach, billiards and walking Felt safe

    Worn down rooms Glass doors to patio (was in two rooms) are coming off the hinges Have to get a taxi to go just about anywhere Only 1 restaurant close by besides Grafton Not reasonable for the price The rest of the places on the island were booked, Grafton was far enough away from the central island activity that it was hardly booked.

    6.3

  • Priya
      Trinidad and Tobago
    August 7, 2014

    Housekeeping was on time. Lobby area was modern and clean. A few of the front desk staff and two of the restaurant staff were friendly and helpful. Namely Dominique at front desk, Crystal at the restaurant and the gentleman who was in charge of the restaurant, we didn't get his name. (he was of East Indian descent)

    The service was poor. The attitude of the workers, especially the bartender and the restaurant staff were horrible. They were abusive to the guests. They were loud and inappropriate in their behaviour, voicing their grouses about their employers and terms of employment for all to hear. The rooms are old and musty. The beds were hard and uncomfortable. The bath tub in the rooms were stained.

    4.2

  • Kori
      Trinidad and Tobago
    August 7, 2014

    I know I'm supposed to be on vacation but loved the gym! The spa was good too. Close to the beach. Quiet location. Friendly staff. Great breakfast.

    Poor cell reception in my room (but hey, I'm on vacation!) Poor reception on TV. Limited channels (no local). Phone woke me up in the night. System was giving trouble so I unplugged it.

    7.5

  • Janelle
      Trinidad and Tobago
    August 7, 2014

    The pool..

    No entertainment...

    7.5

  • Winston
      Grenada
    August 6, 2014

    Staff at front desk was very helpful Rooms were clean Bed was comfortable Breakfast was adequate

    Should serve better lunch Improvement in customer friendly attitude of some of the staff in the dining room and restaurant Surroundings need more attention Need to have wash cloth and hand towel in rooms in addition to the bath towel

    6.3

  • Rhonda
      Trinidad and Tobago
    August 5, 2014

    The room service was excellent. The management was courteous and went well out of their way to ensure our stay was comfortable.

    Rooms are outdated in style. Bathrooms need to be redone as they are not up to standard for the rates being paid.

    6.7

  • Tenisha
      Trinidad and Tobago
    July 22, 2014

    The staff was very nice. The food was good. The kids pool was fantastic my daughter loved being in it.. we played pool and use the gym..... room service was good.....

    The rooms and the bathroom could use a bit of updating...... more nightly entertainment.....and interaction...

    7.5

  • Barbara
      Trinidad and Tobago
    July 10, 2014

    large pool, quality breakfast, proximity to beach, friendly helpful staff

    9.6

  • Anonymous
      Trinidad and Tobago
    July 1, 2014

    The view

    No internet acesss in room Waited over an hour for room assignment that was booked way in advance... Rooms need upgrading(too 90's style)... Telephone in room kept ringing with no one on the other end...management needs to address these issues or Grafton may be the last resort or none at all, regardless of room assigned all guest should be treated to the same level of comfort. Now we know why there is no free cancellation on bookings.

    5.4

  • Anonymous
      Trinidad and Tobago
    June 25, 2014

    The room was clean when we arrived. Staff was very friendly

    We had to ask for our rooms to be cleaned, when we put the room service sign on the door they never came. The game room is not usable it is very dusty and its like its been condemned for a while. The swim up pool area was very dirty my skin started to scratch, the kiddy's pool area was also very dirty and dusty like it was condemn for a while.

    5.8

  • Anonymous
      Trinidad and Tobago
    June 24, 2014

    Provided a meal on the 1st day after all areas were closed. The room was nice for the price.

    The pool was dirty. Customer Service needs improvement...service with a smile. The AC was not working on the first night.

    4.2

  • Anthony
      Trinidad and Tobago
    June 22, 2014

    The location and staff. Their customer service was good.

    Hotel needs and upgrade. Rooms whole clean, looked dated. The shower head was corroded so showering was a nightmare!!

    7.1

  • Kenton
      Trinidad and Tobago
    June 16, 2014

    Ideal location. I enjoyed the beach facility. I think the lounge area is one of the most beautiful and relaxing I have seen. I must also make mention of the main restaurant area - wonderful view of the ocean.

    The rooms could do with a bit of work. Good value for money though.

    7.5

  • Anonymous
      Trinidad and Tobago
    June 14, 2014

    It basically on the beach

    The smell of the room. The cold food. The lack of hospitality of some staff.

    4.6

  • Ruthvin
      United States of America
    June 11, 2014

    Ambiance

    7.5

  • Soufiane
      France
    June 1, 2014

    The availability of the front desk and all the advices given to us. The food, many possibility. Hotel in front of the beach.

    Nothing.

    8.3

  • Gobind
      Trinidad and Tobago
    May 23, 2014

    Good beach and accompanying bar. Very good staff at the beach bar.

    Main restaurant service was too slow. Probably not enough staff to cater to a full hotel. Also ended up charging the credit card 4 times and still had to pay cash for something they forgot. Why couldn't they do like most hotels to pre-authorize the card at check in and take the full amount one time upon check out?

    5.8

  • Etta
      Trinidad and Tobago
    May 20, 2014

    the staff first and foremost, the areas for leisure were very nice and comfy and i am a big woman and their furniture were such that it accommodated all sizes! i loved that the most.

    there were no bedside mats and the floors were cold more so if the air-condition unit is on.i wasnt able to enjoy the view from my ocean view balcony because it was the one area that the chairs were plastic could not of accommodated my weight even though as i observe all the other balconies had wicker furniture and big enough to have had accommodated me.

    8.3

  • Michael
      Trinidad and Tobago
    May 2, 2014

    the breakfast menu needs more variety

    8.8

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