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Newest reviews for Grand Hi Lai Hotel

  • Matthew
    August 22, 2014

    Excellent harbor view from the 35th floor. Awesome proper room service. Great outdoor pool. Decent bathroom. Generally quiet. Free breakfast buffet. Staff were excellent and very accommodating. Free Wifi.

    TV service was rubbish but if you bring your laptop then you can use the free wifi anyway. Banging noises from other rooms, we couldn't work out what it was, only occasional seemed to be whenever people entered or exited the room. Changed rooms once, same problem but only occasional. Generally happy with stay. Recommended.


  • Sia
    August 16, 2014

    The room rate


  • Gregory
    July 13, 2014

    Staff & location Shopping mall just next door

    Cleanliness could be Better ( e.g. Carpet in room)


  • Edmund
      Hong Kong
    July 10, 2014

    The staff are really friendly and professional and make you feel at home. The swimming pool is clean and usually not too crowded in the afternoon.

    The mattresses are too old and too soft. I have to buy MFD board to put on top of the mattress.


  • Anonymous
      United States of America
    July 3, 2014

    The bellman were the most polite on the property.

    The rooms are fairly small, does not allow for extra bed without feeling crowded. The charge for extra bed is also very expensive. The pool charges 150 twd to buy a cap or 120 to rent. The staff was very rude and made us feel unwelcomed. Will not stay here again.


  • Hendry
    June 13, 2014

    Convenience with shopping dept store and restaurants and supermarket combined in same complex.

    There was a slight unpleasant odour in the room


  • Anonymous
    June 10, 2014

    attitude of the manager on duty


  • Edmund
      Hong Kong
    May 26, 2014

    The staff is super friendly and I called this place home for my four day stay. The swimming pool and spa area is up to par.

    The bed really sucks. I have to add hard boards underneath or else the mattress is too soft. I have shoulder and head arches every morning from the bed. The hotel needs to replace old mattresses starting with the executive floors.


  • Dario
    May 21, 2014

    the hotel is highly comfortable, the lobby is very well set and the swim pool is nice

    The restaurants are too much expensive and the Harbour restaurant not very clean. I preferred go out for dinner. There is nothing interesting near around, and you're obliged to make some kilometers to a better position for shopping and restaurants.


  • Leticia
    May 5, 2014




  • Ping
      United States of America
    April 29, 2014

    I am really enjoy the stay. The comfort of the room and the helpful stuffs.


  • David
    April 19, 2014

    Very help full staff at executive lounge. Booked and picked up all my train tickets. Making my trip effortless.


  • Anonymous
    March 8, 2014

    very friendly and considerate personnel, no smell from the drain (a rare feat in Southeast Asia)

    a little worn out, update of TV required, location not so convenient - need taxi for everything (remember: no sidewalks in Kaohsiung)


  • On
      Hong Kong
    March 4, 2014

    The bathroom is spacious.

    The furnitures are a bit worn. The breakfast room was crowded. There was a wide variety of taiwanese food but mostly are oily and deep fried. The choice on western food is very limited.


  • June
      United States of America
    February 10, 2014

    The pool and sauna facilities were perfect.

    Breakfast needed more Non-Asian offerings.


  • Saukatali
    February 8, 2014

    The location, and overall comfort

    The breakfast a bit too Asian


  • Anonymous
    January 22, 2014

    Room is clean and comfortable.

    Gym facilities and service are not as expected for a Five stars Hotel. Concierge is not warm welcome.


  • Anonymous
    January 17, 2014

    View of the harbour. The Executive Lounge was very good.


  • Simon
      New Zealand
    December 2, 2013

    The friendly helpful staff

    The fact there wasn't an ironing board in the room


  • Robyn
      Hong Kong
    September 9, 2013

    The rooms where spacious and the staff where excellent.


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