Just know that..if you want to snorkel Chumbe Island, call a few days ahead.
If you are getting picked up the ferry, you'll have to walk out to the street to meet your driver. They'll be there, not inside the port with other taxis.
Quick responses to my many questions, always ready to help me make arrangements, tours were customized but kind of basic..however I think it's great that you can just work through the hotel for all sorts of tours and experiences. The location is great--you can't get lost next to the old fort and great restaurants, sights and shops are just minutes away. Breakfast is great and its very luxurious to dine overlooking the views of the water and the town with the breeze and sun. :)