They first room they put us in was terrible. Besides being right next to the breakfast room (loud), and on the 3rd floor, it seems they hadn't finished renovating it because there were holes around the shower mixer and in the floor around the shower enclosure. And, it seemed there was a door missing on the shower. There was a wad of wiring in the corner of the bedroom. When I asked the bellman about the fire exit, he showed it to me but explained that it was kept locked. The next morning we went for breakfast at 9:00. There was literally no food left besides 4 small slices of watermelon, some white sliced bread and some potato fritters. The chafing dishes were empty. When I asked the lady if someone was bringing more food, she said it was all finished for the day. Breakfast supposedly went until 10:30! I was able to order a fried egg and 2 pieces of sausage but when my husband showed up about 10 minutes later they told him they would have to go to the store to buy more eggs and they actually blamed the situation on a group of Chinese guests at the hotel! Obviously, running out of food to serve guests is a management issue. The other management issue was that we were provided with ONE! sheet on the bed. When we checked in and pulled back the bed cover there was one sheet. The male receptionist (who put us in room 301), told my husband in Swahili that the housekeeper had been lazy. But, there was another woman sitting in the lobby waiting for an additional sheet, towels and hand towel, which we needed as well. After switching rooms the next morning, we discovered again there was only one sheet but we grabbed the housekeeper and asked for another one. She explained that they didn't have enough to go around and they were instructed to only put 1 sheet on the beds, then guests who wanted another one would ask!
The location was great. Close to the American Embassy & to Shopper's Plaza. We didn't need to go downtown. I see that someone said that the hotel called them a taxi for $25, when we asked about the price going to the taxi, they told us it would be $35. When the plaza shops are filled in it will be a very convenient place to stay.