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Shangani Street, Stone Town, Zanzibar City, Tanzania – Show map
Excellent location – rated 9.5/10! (score from 46 reviews)
Rated by guests after their stay at Zanzibar Serena Hotel.
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42 properties in Zanzibar City
Including hotels, apartments, villas and more.
46 verified reviews
They speak your language!
Zanzibar Serena Hotel's staff speaks: English
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Outdoor Pool, Grounds, Terrace
Food & Drink
Restaurant, Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Meeting/Banquet Facilities, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 5 years are welcome.
One child from 5 to 14 years is charged 50 % of the room stay per night and person in an extra bed.
One child from 15 to 17 years is charged 75 % of the room stay per night and person in an extra bed.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 46 reviews
Value for money
Show reviews from:
|Featuring a seafront location in Zanzibar City, Park Hyatt Zanzibar offers an outdoor pool and a restaurant. This air-conditioned hotel comes with free WiFi access and has a spa and wellness centre.||
Offering a restaurant, Emerson Spice Hotel is located in Zanzibar City. Free WiFi access is available. Each room here will provide you with air conditioning and a seating area.
Score from 5 reviews Exceptional
Offering a pool and restaurant, the historic Tembo House Hotel is located in Zanzibar City, a 3-minute walk from the Old Fort and House of Wonders. Free Wi-Fi access is available.
Score from 254 reviews Very good
Mizingani Seafront Hotel is situated just a 2-minute walk from the Zanzibar Ferry Terminal. The hotel offers a restaurant, outdoor pool and 24-hour front desk.
Score from 97 reviews Excellent
Balls in the pool encouraged noisy children playing
One of my favorite hotel stays ever. Beautiful woodwork and furniture, great staff and location. Very atmospheric. I hope they never "upgrade" the rooms to look like every other hotel room in the world
Room doors should be closing more smoothly as the strong noise of doors cloosing kept woking me up each morning...
Beautiful furniture and exotic while comfortable style. The pool over the sea, priceless!
The staff is exceptionally friendly.
The beach adjacent is beautiful, and has some interesting locals doing their morning and evening exercise along it - don't think this is your Zanzibar 'paradise beach' though.....it is quite commercial and has a fair amount of boat traffic
Great beds, linen, clean room and hotel, food was good and interesting if a touch exotic for some palates.
Indian food is not there
Really nice staff very friendly view no 1 also I like it
Arrived at 4pm and room wasn't ready. After 25 hours of travel wanted a shower pronto. Had to wait half an hour. Caused me to cancel pre-booked sunset cruise (no money lost). Given other charming Stone T venues, a bit too pricey.
Service was impeccable. Food was excellent. Had local entertainment during cocktail hour.
As a noise sensitive person I was annoyed by the aircon noise even when switched off. But the staff did everything to find a room which was more suitable to me. They found it in the old Chinese doctor's house. Great thanks for this.
Location, location, location, very good service, lovely swimming pool, great fish restaurant and so on.
The whole place needs a facelift. And there is a general decline in standards over quite a short period of time. Maintenance of rooms now seems to be a patchwork effort. There is now a little way to go to revert to its 5-star rating, and the justification of its high pricing.
Staff has generally been very good over the years that I have stayed at Serena.
Staff were very friendly and really helpful, nothing was too much trouble for them. They were as good as any central city hotel we have stayed in. Rooms were clean and air conditioning worked well,great views.
The a/c doesn't get very cold; the safe didn't work, and you guys had to break it open. Probably need one with the battery on the outside.
Staff is always professional and make us feel at home. Room #37 is the very best. Charles, your front desk mgr took care of our booking and did a superb job!
The rooms aren't very big, and the showerrooms quite small Food wasn't brilliant, breakfast buffet was fine especially if you stuck to fresh fruits and the local breakfast which I really liked
The location, the antique furniture and design touches, the cleanliness and attention to detail of housekeeping, the staff , who were all excellent - friendly, professional and very quick to act. The pool area was well managed and very pretty
Quality of food for the prices you pay
Excellent location historical building interior design nice furniture helpfully personel
Very helpful and friendly staff.
Third time at least visitor here got upgraded to a suite one of my all time best hotels, location is world class, service old world. The doorman must be best in class ( maybe better than Vic Falls Hotel) . Seafood dinner on the roof is amazing. Nothing too much trouble for the staff which shows with proper training anything is possible, definitely 5 star
The hotel need to be renovated.
Central and Old World Charm.
poor access to the sea for a swim. Steps from the guard location would be good.
Off season price was relatively high. Food could have had more variety
Service, location, people, room, cleanliness
I found the restaurant offerings and style to be a bit old fashioned. A move to more contemporary concepts and a move to lighter fare with local ingredients and flavours would be welcome.
Outstanding, gracious staff. Made you feel welcome, remembered you and your habits. They are attentive but never obtrusive.
Everything Nice staff, good food Safe Best in Stone Town
The food was not as good for a five star but I did not get to the lobster at the terrace restaurant. I did like the champagne at breakfast.
The patio from my room was spectacular. I liked to sit and watch the water and boats. The whole hotel is in the best location. I was there for 4days and could have stayed longer. Everyone on staff was so helpful and pleasant. Because of rain the terrace restaurant was not open so I will have to return.
I needed a one-day stop between business trips to Nairobi and Dar es Salaam and promised myself I would try Zanzibar and Serena there. You get exactly what you pay for - it's expensive but it's fantastic. The room was really nice - a bit old fashioned but nice and cool (even without a/c) and the net over the bed keeps the mozzies at bay. It's right on the edge of Stone Town but really quiet and tranquil.
The perfect hotel. What more can I say.
The location! The building is tired and needs upgrading! The staff were extremely helpful! I don't think it is worth the $300.00 a night it cost us! Regards Neil MacKay
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