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Zanzibar Serena Hotel
Shangani Street, Stone Town, Zanzibar City – Show map
Excellent location – rated 9.6/10! (score from 32 reviews)
Rated by guests after their stay at Zanzibar Serena Hotel.
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6 Reasons to Choose Zanzibar Serena Hotel
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32 verified reviews
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Zanzibar Serena Hotel's staff speak: English
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Outdoor Pool, Grounds, Terrace
Food & Drink
Restaurant, Bar, Special Diet Meals (upon request)
Free! Free private parking is available on site (reservation is not needed).
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Meeting/Banquet Facilities, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 5 years are welcome.
One child from 5 to 14 years is charged 50 % of the room stay per night and person in an extra bed.
One child from 15 to 17 years is charged 75 % of the room stay per night and person in an extra bed.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Zanzibar Serena Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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Based on 32 reviews
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Very helpful and friendly staff.
Third time at least visitor here got upgraded to a suite one of my all time best hotels, location is world class, service old world. The doorman must be best in class ( maybe better than Vic Falls Hotel) . Seafood dinner on the roof is amazing. Nothing too much trouble for the staff which shows with proper training anything is possible, definitely 5 star
Central and Old World Charm.
The hotel need to be renovated.
poor access to the sea for a swim. Steps from the guard location would be good.
Service, location, people, room, cleanliness
Off season price was relatively high. Food could have had more variety
Outstanding, gracious staff. Made you feel welcome, remembered you and your habits. They are attentive but never obtrusive.
I found the restaurant offerings and style to be a bit old fashioned. A move to more contemporary concepts and a move to lighter fare with local ingredients and flavours would be welcome.
Everything Nice staff, good food Safe Best in Stone Town
The patio from my room was spectacular. I liked to sit and watch the water and boats. The whole hotel is in the best location. I was there for 4days and could have stayed longer. Everyone on staff was so helpful and pleasant. Because of rain the terrace restaurant was not open so I will have to return.
The food was not as good for a five star but I did not get to the lobster at the terrace restaurant. I did like the champagne at breakfast.
I needed a one-day stop between business trips to Nairobi and Dar es Salaam and promised myself I would try Zanzibar and Serena there. You get exactly what you pay for - it's expensive but it's fantastic. The room was really nice - a bit old fashioned but nice and cool (even without a/c) and the net over the bed keeps the mozzies at bay. It's right on the edge of Stone Town but really quiet and tranquil.
The perfect hotel. What more can I say.
The location! The building is tired and needs upgrading! The staff were extremely helpful! I don't think it is worth the $300.00 a night it cost us! Regards Neil MacKay
The restaurants were superb, both Baharia and Terrace.Breakfast was included at the room rate and was wonderful. Service was excellent.The hotel is centrally located in Stone Town, and the view of the sea from the room was spectacular.
staff very committed
air conditioning is not working properly
Historical Hotel in the center of Stone Town, from where we can explore eveything.
Restaurant not at the same level as Hotel, when around town lot of local people is showing great talent and just could be hired.
Design, location, food, staff
The Hotel service was excellent The Hotel location was excellent The Hotel Management was excellent
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