Freezing cold, no central heating, a small air heater was provided, but not turned on, though we arrived on time, no hot water, luke warm, unable to shower, night staff could not speak english, ( good job my wife is ukrainian, would never return,
i asked for a large double duvet,
NOT PROVIDED, 2 singles, though we needed both to keep warm, no room telephone to contact reception to ask for wi,fi password,
i was initialy offered a twin room, but i insisted i had mailed with my booking a double, was given a double eventually, booking .com should scrutinise this facility .
worst hotel i have stayed in ukrain,( we travel there 4-5 times a year .
the bed , very comfortable, the proximity,