It is definately not a five star of kempinsky, inter conti, hyatt, jumeirah etc.
Service system of this hotel is too weak (4 star), although the management is trying its best but the lack of professionalism, which actually spoils the above advantages.
Breakfast is 4 star
Water in jacuzzi in the spa is overchlored and skin itching.
Rooms viewing inside the inner yard give you a feeling youre staying in a hostel- common guys, you've spent so much on the interior, why not think about exterior.
And some more minor things, but thats not big deal
In general a nice hotel with quality furnishing, nice rooms and good classic design... Guess thats all about 5 star. Oh, and value for money