Riviera Boutique Hotel    

Nice location, good clean room, friendly and helpful staff

The hotel has an optimum price/quality ratio. Food is very good. Breakfast simple but good quality.

Bathroom amenities

Dated rooms Breakfast Unfriendly staff

Value for money Staff attitude Good facilities

Not in very close walking distance to the very center Road works nearby

Very friendly staff and managed very well my issue with noisy guests in neighbour room. Thank you!

WiFi (strong) in all rooms, just no internet. Internet worked in Restaurant and Lobby only but even there with VERY limted bandwidth (reminded me of Modem-days)

location

price according qualty

Good hotel let down only by it's staff

Staff were poor, customer service was just not evident

Good overall, and rooms were a decent size

Staff, no customer service at all, very grumpy

Everything

Nothing

basic for a 4 stars hotel

Excellent location, nice staff,

Very friendly,professional and helpful staff!!! We check out at 2.00 p.m. and hotel staff help us. Nice location,near metro station and city center. Very good breakfast.

I stayed at this hotel for 2 nights over the New Year and unfortunately I have mixed feelings about the Riviera Boutique Hotel. The 'Boutique' name is a bit of a joke. The hotel is beautiful from the outside (especially at night) and was well decorated. It's situated in quite a good location next to the funicular and a subway - maybe only 5 to 10mins away from the heart of the city of Kiev if you take the subway. The restaurant and dining room are well decorated and furnished and the breakfast was one of the best I've had in a long time - sausage, eggs and Ukrainian style pancakes and savoury pastry items were excellent. The minibar in the room was very reasonably priced but the spa seemed very expensive. My conclusion is that this hotel could be a great place to stay in Kiev if the hotel staff provided a more professional and friendly service. I can't fully recommend this hotel but only because of the bad and rude service from staff. However, bad service is common in Ukraine and you could find the same problem in any other hotel in Kiev. It's a shame that this is one of those hotels.

The major problem at this hotel is the bad service. The hotel should review the performance of their staff. On arrival the lady and gentleman on reception that did the check-in were professional and were friendly as expected at a boutique hotel and our baggage was brought to our room promptly. However, the rest of the staff were rude and didn't seem to care about the guests - my wife agreed. One example was at breakfast time when I asked at the bar for more coffee. The barman said simply, 'no coffee, 5mins'. He didn't even check whether new coffee was available or not, he simply assumed the machine was still brewing coffee and that it would be available in 5mins. I returned to my table and 20seconds later or sooner a new canister of coffee was placed on the counter of the bar but he failed to tell me that new coffee was available. Had he bothered to check the machine (when I first asked) he would've found that coffee was available to serve immediately. This type of service would not be tolerated in a Western European hotel and definitely not in a boutique establishment. Another example was upon check-out. The man serving was abrupt and tossed papers (throwing them to one side to another) - sighing constantly. He did this 3 or 4 times. This creates a very bad impression in a hotel and one is inclined to think that the staff resent their job and guests too. The room (apparently a business double, but seemed a bit small for the category) was reasonably modern but quite tired in places. I noticed a lot of stains on the carpet and bleach marks on the carpet in the room and throughout the hotel - far more than in any other hotel that I've stayed in recently. My opinion is that this hotel doesn't meet the standard of boutique.

first they try to book me in a diff small room ,they call a taxi for one mile cost 15 usd other hotel 4usd big diff

Hotel is superb

I had all of my money stolen in Odessa and this hotel were very understanding, friendly and helpful, even telephoning my wife in UK to offer support.

All excellent and would thorougly recommend

It's a nice hotel with quite helpful staff, and clean and nice rooms. Very good location. Also good breakfast.

Last time I stayed I forgot my jacket in the wardrobe, and this time I thought to pick it up. Despite staff claiming they keep every forgotten item for 6 months, they weren't able to locate the jacket. I assume it was stolen by one of the cleaning staff. At the reception staff was quite indifferent to a problem, trying to make me think I lost is somewhere else. While otherwise great hotel, this left a bitter taste.

- location (nice area, centrally located, near metro station) - comfort and cleanliness of room - various restaurants and shops within walking distance

Breakfast is a self service, Front desk staff to particularly welcoming.

Just situated beside the funicular going up to the beautiful town of Kiev. Staff was kind. In general the hotel seems to be more modern style than average.

Breakfast rather marginal - but this seems to be standard in Ukraine.

Nice hotel, great price/quality.

Great managers on desk and in business booking.

Excellent location, a walking distance to Kreschatik, and the subway station is 100 metros from the entrance. Both the spa and the fitness center are small, but have all the necessary equipment and services. Overall, a conviniently located, well staffed and well equipped hotel.

Friendly staff, well trained to serve an English traveller. Central location but slightly away from crowds leading to a relaxing stay

Extensive road construction underway in immediate area, causing some traffic congestion and noise

Location is excellent...advertises as a boutique hotel which is a bot of a stretch...spa and fitness center are weak; "cozy bar" is laughable; staff is ok at best. Bathrooms are nice...no pool. Hallways dark and dingy

Ocation is excellent...advertises as a boutique hotel which is a bot of a stretch...spa and fitness center are weak; "cozy bar" is laughable; staff is ok at best. Bathrooms are nice...no pool. Hallways dark and dingy

I think this hotel is prety good, It's a little expensive, but the hotel in Europe countries always at this price, that is understandable, the hotel staff is nice, the hotel is nice, the food is also nice... but I do not think the location is good, because we can not see the beautiful interesting places in Kiev, and it is a little far from the airport, it will cost you like 50-1 hour. All in all, prety good, I can score this hotel 85